Glory F. Tamoh
Houston,TX
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Ekosso stone work
Houston, TX
01.2024 - 03.2025
- Resolved customer inquiries and complaints in a timely and professional manner
- Provided product information and recommendations to customers based on their needs
- Processed orders, returns, and exchanges accurately and efficiently
- Maintained a positive attitude and upheld company policies and procedures at all times
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Collaborated with team members to ensure a seamless customer experience
Customer Service Assistant
Rosaparc
Houston, TX
02.2021 - 03.2022
- Assisted customers with product selection, purchases, and returns
- Maintained accurate records of customer interactions and transactions
- Collaborated with team members to ensure a positive customer experience
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Care Representative
Alouccul Corp
Cameroon
02.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed orders, returns, and exchanges accurately and efficiently
- Maintained detailed customer records and updated account information as needed
- Collaborated with cross-functional teams to escalate and resolve complex customer problems
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor's - Accounting
University of Buea
12-2017
Skills
- Customer Service
- Customer support
- Customer complaint resolution
- Customer relationship management (CRM)
- Refunds and exchanges
- Cross-functional team collaboration
- Excellent Communication
- Active Listening
- Problem Resolution
- Adaptive
- Empathy
Timeline
Customer Service Associate
Ekosso stone work
01.2024 - 03.2025
Customer Service Assistant
Rosaparc
02.2021 - 03.2022
Customer Care Representative
Alouccul Corp
02.2020 - 01.2021
Bachelor's - Accounting
University of Buea
Similar Profiles
LIDIA JEBRAEILLIDIA JEBRAEIL
Assistant Designer at State Stone Work IncAssistant Designer at State Stone Work Inc
OVEL MASTERSOVEL MASTERS
Construction General Laborer at Cappelli Stone WorkConstruction General Laborer at Cappelli Stone Work
Mitchell CasadMitchell Casad
Laborer at Baker Stone WorkLaborer at Baker Stone Work