Glover Ingram
Warner Robins,Georgia
Overview
7
7
years of professional experience
Work History
Mid-Market Account Manager
Atlassian
08.2022 - Current
- Drive revenue growth through upselling and cross-selling, executing strategic account plans, and surpassing quarterly sales targets
- Collaborate with Customer Success, Product Management, and Marketing teams to deliver seamless service and resolve issues affecting customer experience
- Employ CRM tools like Salesforce, Gainsight, and Tableau for diligent account performance monitoring, sales activity tracking, and precise forecasting and reporting
- Achieved Top Dog status with a quota attainment of 139% in Q3'23, demonstrating exceptional sales performance
- Consistently exceeded sales targets, with 119% in Q4'23, 100% in Q1'24, 104% in Q2'24, 106% in Q3'24, and 111% in Q4'24
- Drove 25% increase in revenue from managed accounts, adding $2 million to the company's annual income
- Effectively upsold additional products and services to 60% of existing clients, generating an additional $500,000 in revenue
- Attained an impressive contract renewal rate of 90%, securing consistent revenue streams.
Sales Development Representative - SMB
Kojo
02.2022 - 08.2022
- Identified and pursued new business opportunities, contributing to revenue growth by promoting services and managing contract renewals effectively
- Collaborated with cross-functional teams to ensure seamless project execution, resolving issues swiftly to maintain timelines and quality standards
- Developed and implemented innovative account management strategies that streamlined client onboarding, reducing time required by 28%
- Facilitated an average annual savings of $80,000 for clients through optimized procurement processes, enhancing client relationships
- Successfully acquired 12 new major construction clients, contributing an additional $2 million in revenue.
Jr. Account Manager
Smartasset
06.2021 - 02.2022
- Enhanced client satisfaction by providing exceptional service and addressing inquiries and concerns with prompt resolutions
- Supported revenue growth by assisting senior account managers in identifying upsell and cross-sell opportunities, executing strategic sales initiatives to foster client engagement
- Coordinated with marketing, customer support, and product development teams to ensure client requirements were met and deliverables were completed on time
- Analyzed client account data and usage metrics to uncover trends, offering actionable insights to clients and informing senior management decisions for service improvement
- Expanded network of partnered financial advisors by 35%, bringing an additional 70 advisors onto the SmartAdvisor platform
- Boosted adoption of new SmartAsset tools and features by 40% within the client base through tailored training and support
- Collaborated closely with product team to develop a new feature driven by client feedback, increasing platform usage by 20%.
Sales Representative
Corpay (Formally Fleetcor)
03.2020 - 03.2021
- Engaged and prospected new clients, expanding sales pipeline through strategic cold calling, email campaigns, and networking initiatives
- Negotiated and finalized contract terms, closing sales that aligned with both client expectations and organizational goals
- Worked in concert with marketing and product teams to customize sales approaches and materials, enhancing outreach and engagement
- Managed sales activity logs and client communication records within CRM platforms, supporting accurate sales forecasting and strategic planning
- Generated $3M in new annual revenue by securing deals with mid-to-large-sized enterprises
- Consistently surpassed sales quotas, achieving an average of 115% of monthly targets throughout the year.
Assistant Manager
Mattress Firm
08.2018 - 01.2020
- Achieved a 35% upsell rate by leveraging in-depth product knowledge to recommend complementary items, increasing average transaction value from $800 to $1,200. Contributed to a 15% boost in overall store profitability within one year.
- Maintained a 95% customer satisfaction score through personalized consultations, addressing individual needs, and ensuring timely delivery of products—secured repeat business from 20% of customers through exceptional service and follow-ups.
- Consistently exceeded monthly sales targets by 25%, generating an average of $50,000 in monthly revenue. Ranked in the top 5% of sales representatives nationally for closing high-ticket purchases, including premium mattresses and accessories.
- Contributed to a 12% year-over-year increase in-store sales by consistently achieving top performance metrics and mentoring new team members to improve their sales techniques.
Executive Team Leader - Assets Protection
Target
04.2018 - 07.2018
- Decreased shrinkage by 20% year-over-year, saving an average of $100,000 annually by implementing advanced theft prevention strategies and streamlining inventory tracking processes.
- Trained and mentored a team of 10 asset protection associates, increasing incident response times by 30% and improving overall team accuracy in reporting and resolving security issues.
- Achieved 100% compliance on internal and external audits by proactively identifying risks, addressing vulnerabilities, and leading the implementation of corrective actions. Reduced workplace accidents by 15% through regular safety training programs.
- Spearheaded the rollout of a new surveillance system, reducing investigation times by 25% and improving theft detection rates by 35%, contributing to a more secure store environment.
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GA05-2016
Skills
- CRM proficiency
- Data-driven insights
- Industry expertise
- Client onboarding
- Account growth
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Active listening
- Verbal and written communication
- Customer service
Accomplishments
- Expanded a $350K ARR account by addressing ITSM pain points with tailored Jira Service Management solutions, increasing adoption by 40% and securing a multi-year renewal with a 20% ARR uplift.
- Led a $200K ARR healthcare client’s migration from Data Center to Cloud, improving uptime, reducing ticket resolution by 30%, and unlocking a $50K upsell opportunity.
- Rescued a $250K ARR deal with Johnson & Johnson that was at risk due to concerns over migration complexity and downtime. By coordinating technical resources and developing a detailed phased implementation plan, I rebuilt trust, addressed their objections, and closed the deal ahead of the renewal deadline, preserving a key Fortune 500 relationship
Timeline
Mid-Market Account Manager
Atlassian
08.2022 - Current
Sales Development Representative - SMB
Kojo
02.2022 - 08.2022
Jr. Account Manager
Smartasset
06.2021 - 02.2022
Sales Representative
Corpay (Formally Fleetcor)
03.2020 - 03.2021
Assistant Manager
Mattress Firm
08.2018 - 01.2020
Executive Team Leader - Assets Protection
Target
04.2018 - 07.2018
Bachelor of Science - Criminal Justice
Kennesaw State University
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