Glulanka Dorcine
Orlando,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Financial Services Representative
Alorica
Lake Mary, FL
08.2022 - 06.2023
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
Healthcare Customer Service Representative
AbbVie
Orlando , FL
04.2021 - 06.2022
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
Customer Service Sales Representative
AT&T
Saint Thomas, US Virgin Islands
06.2019 - 06.2021
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Determined customer needs and interests to recommend Product or Service to customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving Number% of issues.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Set and achieved company defined sales goals.
Education
High School Diploma - Business
Ivanna Eudora Kean
Saint Thomas U.S Virgin Islands 06.2020
Skills
- Microsoft Office
- Financial Management
- Account Management
- Active Listening
- Customer Service
- Retail Sales Customer Service
- Critical Thinking
- Technical Support
- Call Volume Analysis
- Customer Care
- Team Goals
- Outbound Calls
- Data Evaluation
- Team Collaboration
- Empathy and Compassionate Care
Languages
Haitian Creole
Native or Bilingual
Timeline
Financial Services Representative
Alorica
08.2022 - 06.2023
Healthcare Customer Service Representative
AbbVie
04.2021 - 06.2022
Customer Service Sales Representative
AT&T
06.2019 - 06.2021
High School Diploma - Business
Ivanna Eudora Kean
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