Summary
Overview
Work History
Education
Skills
Timeline
Generic

Givarkis Ebrahimi

Turlock,CA

Summary

Dynamic multilingual professional with a proven track record at Apple Inc., specializing in customer service and strategy development. Excelled in resolving complex issues, enhancing customer satisfaction, and mentoring teams for peak performance. Skilled in innovative thinking and interpersonal relationships, consistently delivering solutions that drive client retention and operational excellence.

Overview

3
3
years of professional experience

Work History

Technical Expert

Apple Inc.
05.2024 - Current
  • Worked with management to propose and implement proactive customer service solutions.
  • Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives.
  • Communicated effectively with customers and employees to recommend solutions to various problems.
  • Secured client retention by driving service and product benefits, features, and recommendations.
  • Resolved customer issues in timely manner while complying with company standards.
  • Established strong relationships with vendors and suppliers, negotiating favorable terms for product purchases and support services.

Technical Specialist

Apple Inc.
04.2023 - 05.2024
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

Operations Specialist

Apple Inc.
12.2021 - 04.2023
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.

Sales Specialist

Apple Inc.
08.2021 - 12.2021
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Proactively approached and engaged with customers to understand their needs and present complete solution.

Education

Bachelor of Science - Business Administration And Management

California State University - Stanislaus
Turlock, CA
12.2018

Bachelor of Science - Mathematics

Modesto Junior College
Modesto, CA
05.2015

Skills

  • Multilingual - speaks Assyrian, Farsi & English
  • Strategy development
  • Customer service
  • Mentorship and coaching
  • Problem solving
  • Quality decision making
  • Content marketing
  • Innovative thinking
  • Organizing teams
  • Interpersonal relationships

Timeline

Technical Expert

Apple Inc.
05.2024 - Current

Technical Specialist

Apple Inc.
04.2023 - 05.2024

Operations Specialist

Apple Inc.
12.2021 - 04.2023

Sales Specialist

Apple Inc.
08.2021 - 12.2021

Bachelor of Science - Business Administration And Management

California State University - Stanislaus

Bachelor of Science - Mathematics

Modesto Junior College

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Givarkis Ebrahimi