Glykaria Reutov

• Input, retrieve, and analyze information from various database programs.
• Write job orders following appropriate laws, rules, and regulations.
• Contact and interview claimants for clarifying or missing information.
• Interview and collect detailed information from job seeker about previous jobs.
• Refer customers to job finding workshops, special services, or resources within Agency or community.
• Answer technical questions about unemployment claims, wage record discrepancies, claims procedures, types of claims.
• Review computer records and advise claimant about payment status.
• Identify potential eligibility problems or issues and refer to adjudication unit.
• Contact and interview customers and take fact-finding statements to expedite any adjudication process.
• Market to and educate business community about agency's services and one-stop centers.
• Attend and represent agency at various planning or employer meetings.
• Make presentations to job seekers, applicants, community and business groups, and partner agencies.
• Coordinated outreach activities and service delivery with other community partners.
• Develop employment contracts with employers for placement of claimants.
• Monitor and report adequacy of priority referrals or recipient's progress.
• Delivered excellent customer service skill and demonstrated excellent communication skills working with public, coworkers, and managers.
• Demonstrated outstanding customer service by phone, in-person, and by email.
• Organized work efficiently and managed multiple tasks with continuing interruptions; as well as managed workload with competing deadlines.
• Explained complex rules, regulations, or procedures to people of diverse backgrounds and situations.
• Demonstrated ability to accurately complete highly technical and detailed work.
• Processed, entered and/or verified detailed data.
• Worked independently with little supervision, as well as with a team.

• Used leasing to keep record of financial transactions and rental applications.
• Responded to requests and scheduled appointments for property showings.
• Conducted property tours to highlight features of properties.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
• Distributed and followed up on tenant renewal notices
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
• Resolved conflicts between tenants regarding noise, encroachments, and parking

Routed incoming mail and messages to relevant personnel without delay.

• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Maintained confidentiality of information regarding clients and company.
• Organized, maintained and updated information in computer databases.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered central telephone system and directed calls accordingly
• Corresponded with clients through email, telephone, or postal mail
• Managed multiple tasks and met time-sensitive deadlines