GLYNIS FOBBS
Oakland Park,USA
Summary
Dynamic healthcare professional with a robust background in management, operations, and patient care, complemented by expertise in registration, scheduling, admissions, and customer service. Exceptional phone etiquette and the ability to thrive in high-pressure environments ensure composure and efficiency in all interactions. A strong commitment to enhancing customer satisfaction through advocacy for patient-specific needs significantly contributes to organizational success. Equipped with strong problem-solving skills and communication abilities, consistently fosters positive interactions among clients, patients, staff, and management while holding a Lean Six Sigma Yellow Belt certification.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Coastal Region Admissions Coordinator/Insurance Verifier
Scion Healthcare
01.2020 - Current
- Formerly Kindred Healthcare.
- Assisted in the development and implementation procedures in improving the admissions process for the Coastal Region Acute Rehabilitation units.
- Coordinate and process admissions for the acute inpatient rehabilitation hospitals in the coastal region.
- Ensuring the clinical and financial criteria are met prior to admission for all potential admissions.
- Update patient’s financial and clinical files as needed to ensure files are current.
- Maintains up-to-date statistical data in the computer information system and processes data-entry of pre-registration and admission promptly.
- Provide Business Office Manager with all financial documentation prior to admission.
- Utilize Excel and Meditech in tracking all referrals and potential admissions.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Safeguarded client privacy by adhering to stringent HIPAA regulations in all aspects of work responsibilities.
- Demonstrated expertise in various insurance plans, including HMOs, PPOs, and government-sponsored programs, ensuring accurate verification for diverse client populations.
Insurance Verification Assistant
Kindred Hospital of Florida
01.2020 - 02.2021
- Input, verify, and update insurance coverages and benefits for Medicare, Medicaid, and Commercial carrier’s district wide.
- Complete re-verification of coverage of insurance reports as needed.
- Ensure that all necessary demographic, billing, and insurance coverages are entered and sent for insurance verification within a timely matter.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
Account Manager / Patient Scheduler
Onsite Dermatology LLC
03.2019 - 01.2020
- Scheduling appointments for mobile dermatology care to senior citizens in retirement and assisted living communities/facilities with Key Decision Makers: Director of Nursing, Executive Directors.
- Handled customer inquiries and suggestions courteously and professionally.
- Scheduled, maintained, and managed patient accounts, verifying insurances as needed.
- Documented and detailed calls and complaints using call center's CRM database. Performed various clerical duties by filing and faxing documents and creating customer databases.
Patient Financial Services Representative
Memorial Healthcare System
05.2017 - 02.2019
- Maintained compliance with hospital regulations, ensuring proper handling of sensitive patient data during the billing process.
- Determines and accepts required payments, including but not limited to co-pays, deductibles, and payment arrangements for self-pay patients.
- Improved patient satisfaction by providing timely and accurate financial information in understanding their financial responsibilities, guiding them through available payment options and resources.
- Ensured all required notices and patient consent forms are signed accordingly.
Pre-Production Optical Technician /External Supply Chain Subject Matter Expert
VSPOne Ft. Lauderdale Optical Laboratory
05.2010 - 05.2017
- Liaison between lab and external suppliers to facilitate efficient and timely delivery of quality ophthalmic lens products. Coordinate multiple streams of communications, email, fax, or phone.
- Manage entire process of ordering from external supplier labs complex eyeglass lens prescriptions not able to be processed in house, track, and update orders at multiple external suppliers.
- Communicate with supplier lab’s management team to expedite delayed/late jobs.
- Processing, managing, and tracking credits returned to external labs.
- Update financial data associated with credit process, and liaison with corporate finance department.
- Created standard operating procedures (SOPs) documentation and assisted the implementation of SOP in the company’s 15 optical labs throughout the United States.
- Staff trainer: Train employees on procedures or changes.
- Sorting and filing paperwork and credit memos.
- Run monthly reports and other duties as assigned.
Member Service Representative
Healthcare Support Staffing
11.2009 - 12.2009
- Temporary assignment at Nations Health.
- Provided customer service to customers calling to inquire about their Medicare Part D health care plans.
- Verified patient’s information in the computer system was up-to-date and accurate.
Pharmacy / Fill Technician
Prevalence Health John Alex Consultant
01.2008 - 07.2009
- Worked alongside and closely with Pharmacist.
- Used medication input software to safely and accurately dispense medication.
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
- Maintained and managed drug inventory levels by ordering necessary medications and supplies, verifying deliveries against purchase orders, returns and inter-store transfers.
- Verified accuracy and completion of new orders and refill requests.
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
- Labelled all products appropriately, including cautionary and auxiliary labels.
Pharmacy Technician II
Aetna RX Home Delivery
03.2007 - 08.2007
- Created new patient profiles and entered new prescription orders in the medication input software system.
- Verified accuracy and completion of new orders and refill requests.
- Maintained customer and patient confidentiality.
Pharmacy Technician
Walgreens INC.
02.2006 - 03.2007
- Provided friendly customer service to patients at prescription drop-off and pick-up counters, and over the phone.
- Screened and answered phone calls for the staff pharmacist in a friendly, efficient manner.
- Created new patient profiles and entered new prescriptions into medication input software system.
- Worked alongside and closely with pharmacists.
Education
M.D. - Health Informatics
Purdue Global University
West LaFayette, IN12-2026
Bachelor of Science - Health Care Administration
Purdue Global University
West LaFayette, IN08.2022
Associates of Arts - Health Services Administration
Keiser University
Fort Lauderdale, FL12.2016
High School Diploma - undefined
Boyd Anderson High School
Lauderdale Lakes, FL12.2004
Skills
- Customer Service
- Detail-oriented approach
- Admissions management
- Insurance validation
- Maintaining patient confidentiality
- Cross-functional collaboration skills
- Analytical problem-solving
- Efficient appointment scheduling
- Patient registration
- Strong organizational skills
- Document and record organization
- Compliance with financial procedures
- Skilled in utilizing software tools
- Experienced in managing HIPAA compliance standards
- Maintaining patient records
- Cross-departmental collaboration
- Effective time management
- Adaptability and flexibility
- Verbal and written communication
- Experienced in utilizing healthcare software
Certification
Lean Six Sigma Yellow Belt Certification
Timeline
Coastal Region Admissions Coordinator/Insurance Verifier
Scion Healthcare
01.2020 - Current
Insurance Verification Assistant
Kindred Hospital of Florida
01.2020 - 02.2021
Account Manager / Patient Scheduler
Onsite Dermatology LLC
03.2019 - 01.2020
Patient Financial Services Representative
Memorial Healthcare System
05.2017 - 02.2019
Pre-Production Optical Technician /External Supply Chain Subject Matter Expert
VSPOne Ft. Lauderdale Optical Laboratory
05.2010 - 05.2017
Member Service Representative
Healthcare Support Staffing
11.2009 - 12.2009
Pharmacy / Fill Technician
Prevalence Health John Alex Consultant
01.2008 - 07.2009
Pharmacy Technician II
Aetna RX Home Delivery
03.2007 - 08.2007
Pharmacy Technician
Walgreens INC.
02.2006 - 03.2007
Associates of Arts - Health Services Administration
Keiser University
High School Diploma - undefined
Boyd Anderson High School
M.D. - Health Informatics
Purdue Global University
Bachelor of Science - Health Care Administration
Purdue Global University
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