Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Hi, I’m
Glynis Harris
Duluth,GA
Summary
Overview
18
years of professional experience
Work History
Regions Bank
Contact Center Representative
09.2023 - Current
Job overview
- Receiving high volume of inbound calls from customers regarding bank transactions, debits, credits, balances, fees, closing of accounts, transfer and general questions.
Internal Revenue Service
Customer Service Representative
03.2022 - 08.2023
Job overview
- Received inbound calls from taxpayers with questions or concerns regarding past due tax payments, payment arrangements, late fees, balances and other general related tax questions.
Smart Source
Kitting - Team Lead
03.2021 - 03.2022
Job overview
- Led employees to ensure timely and efficient completion of client orders
- Communicated with company customer service department regularly upon completion of client orders
- Completed multiple client orders on a daily basis in quantities of 10 to 600 items each
- Placed calls to couriers when orders were ready for pick up.
Walmart Customer Service
CSR/ Consolidation Processor/Lead
04.2017 - 08.2020
Job overview
- Received approximately 80 daily inbound calls from customers regarding tracking, credit card payments, placing orders
- Worked in a fast-paced environment as a picker / packer
- Use of RF scanners to move merchandise to and from shelving
- Bar coded, packed and placed on the beltline for shipping
- Responsible for training and orientation of new hires.
Dillard’s Distribution Center
Production Associate
12.2006 - 08.2013
Job overview
- Batch picked, labeled, priced and scanned and packaged line orders to be cross-docked for shipping
- Managed multiple belt line products in orders that shared same SKU or UPC numbers
- Assured product counts were accurate
- Paid attention to detail while meeting or exceeding goals
- Responded to emails and placed outbound calls to customers notifying them of completion of order and pickup time.
Education
Dalton CollegeDalton, GA
High School Diploma (GED)
University Overview
Gwinnett Dental Career AcademyGwinnett, GA
Dental Assistant
University Overview
University Overview
Work well independently or as a team without supervision. Skilled to train, motivate and lead by example. Able to prioritize and remain focused on the essence of an issue. Have excellent customer support service. Skilled at learning new concepts quickly while working well under pressure. Flexible, self-motivated and professional.
Skills
- Complaint resolution
- Workload Management
- CRM Software
- Customer Service
- Problem-solving skills
- Verbal and written communication
- Customer service optimization
- Communicating with clients
- Calm disposition
- Database Research
- Relationship Building
- Understanding Customer Needs
Timeline
Contact Center Representative
Regions Bank
09.2023 - Current
Customer Service Representative
Internal Revenue Service
03.2022 - 08.2023
Kitting - Team Lead
Smart Source
03.2021 - 03.2022
CSR/ Consolidation Processor/Lead
Walmart Customer Service
04.2017 - 08.2020
Production Associate
Dillard’s Distribution Center
12.2006 - 08.2013
Dalton College
High School Diploma (GED)
Gwinnett Dental Career Academy
Dental Assistant
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