Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glynis Lofton

Palmer,MA

Summary

Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.

Overview

23
23
years of professional experience

Work History

Paraprofessional

Palmer High School
08.2021 - Current
  • Oversaw students in classroom, enforce rules, and support lead teacher.
  • Supervised students during non-instructional periods such as lunch.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Reported on student progress, behavior, and social skills to Head of Special Ed.
  • Coordinated with teachers to monitor student progress, identifying areas for improvement.
  • Enforced rules and instructions to maintain discipline.
  • Took part in professional development workshops to boost skills.

Front Desk Agent

Embassy Suites By Hilton
03.2011 - 12.2014
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and greeted callers enthusiastically.

Front Desk Agent

Daufuskie Island And Resort
04.2005 - 10.2011

Providing all hotel guests with an accommodating experience by coordinating amenities and responding to customer needs.

Duties are room reservations and assignments,guest registration,cashier work,key control.

Utilizing computer /maintaining up to date knowledge of room rates.

Front Desk Crew

Norwegian Cruise Line
06.2002 - 01.2004
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and greeted callers enthusiastically.

Education

Associates Degree - Travel And Hospitality

Damelin
South Africa
02.1992

High School Diploma -

Haythorne High School
South Africa
12.1989

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Special education support
  • Calm and patient demeanor
  • Data collection
  • Teacher support
  • Patient
  • Small group instruction
  • Emotional support
  • Reading and writing support
  • IEP compliance
  • Life skills training
  • Smartboard
  • Test proctoring
  • Friendly and outgoing

Timeline

Paraprofessional

Palmer High School
08.2021 - Current

Front Desk Agent

Embassy Suites By Hilton
03.2011 - 12.2014

Front Desk Agent

Daufuskie Island And Resort
04.2005 - 10.2011

Front Desk Crew

Norwegian Cruise Line
06.2002 - 01.2004

Associates Degree - Travel And Hospitality

Damelin

High School Diploma -

Haythorne High School
Glynis Lofton