Summary
Overview
Work History
Education
Timeline
Generic

Glynisa MITCHELL

Columbus,MS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Proven track record of multitasking attentiveness and courtesy.

Experience in fast pace and energetic environment that prioritizes customer needs and concrens.

Overview

10
10
years of professional experience

Work History

K Gray Financial Services

K Gray Financial Services
Columbus, MS
02.2023 - Current
  • Provided accurate information regarding fees, commissions, regulations., related to financial services.
  • Processed transactions quickly and accurately in accordance with established procedures.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Processed financial aid documents and completed basic verification of information.
  • Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
  • Established strong and positive working relationships within organization to contribute to team success.

PCA

Southern Hearts Homecare Agency
Columbus, MS
11.2022 - 10.2023
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Sales Assistant/Driver

Advance Auto Parts
Columbus, MS
06.2020 - 10.2022
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Delivered packages to customers in a timely and efficient manner.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Dietary Aide

The Windsor Nursing Home and Rehabilitation Place
Columbus, MS
11.2018 - 04.2020
  • Assisted with preparation of snacks and other light meals.
  • Stocked supplies in dining areas as needed.
  • Delivered meals to residents and patients in their rooms when requested.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Observed special diets prescribed by physicians or nutritionists.
  • Set up trays for patients upon request.
  • Checked temperatures of hot food before serving it to patients and residents.
  • Maintained a safe working environment by following all safety protocols.
  • Treated patients and team members with dignity and respect.

Customer Service Representative

Sitel
Starkville, MS
06.2014 - 08.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Associate of Science - Nursing

East Mississippi Community College
Columbus,MS

Timeline

K Gray Financial Services

K Gray Financial Services
02.2023 - Current

PCA

Southern Hearts Homecare Agency
11.2022 - 10.2023

Sales Assistant/Driver

Advance Auto Parts
06.2020 - 10.2022

Dietary Aide

The Windsor Nursing Home and Rehabilitation Place
11.2018 - 04.2020

Customer Service Representative

Sitel
06.2014 - 08.2018

Associate of Science - Nursing

East Mississippi Community College

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Glynisa MITCHELL