Glynise Jones

• Responds calls from tow companies, financial institutions, attorneys, law enforcement, and civilians inquiring on mechanic and storage liens status.
• Corresponded with internal and external customers via email, letters, and faxes.
• Responsible for assuring that required documents are received in order to process titles or non-repairable certificates.
• Coordinated communication between departments to resolve customer inquiries promptly.

Responsible for sorting and distributing mail.

• Closes daily settlements and prepare deposits. When settlement doesn't match, responsible for researching to determine why balance is off.
• Answered calls from customers, attorneys, courts, or driver trainers with compliance inquires.
• Surrendered licenses and learnerr's permits received from police, court, or individuals.
• Update driver improvement clinic completion information and explain point accumulation or deductions.
• Process requests received from Sheriff, by mail or by fax for the petitioning for restricting or restoring driving privileges.

• Responds to inbound customer inquiries on status of refunds.
• Educated tax payers on how to respond to correspondence received from us.
• Performs simple account adjustments to personal information.
• Responsible for researching and analyzing documents submitted in order to forward them to the next area for the completion of processing.

• Responds to customer banking inquiries via inbound calls.
• Help customers with technology challenges when using online or digital banking features.
• Use listening and probing questions to offer products and services that best fit the customer’s needs.
• High Five MVP and Voice Champ Expert for October 2022.
• Received 100% or 10s on all QA and manager-scored calls except two.
• Received at least 2 surveys per month where customers express satisfaction with my service.
• In 2022, two customers requested to speak with a supervisor to verbally express their satisfaction.
• Credited by a coworker with providing the preparation he needed to land a new position.

• Opened and closed office.
• Assisted customers and associates with driver, vehicle, and compliance related transactions.
• Administered vision, written and road skill tests for the issuance of driving credentials.
• Maintained security of cash flow and office credentials.
• Balanced funds daily and prepared office deposits.
• Handled the ordering and receiving of inventory.
• Chosen for pilot program to adopt new Qmatic system.
• Then selected to assist with training others on how to use it.
• Coached and trained new hires.
• Assumed management duties in the absence of a manager.

• Assisted tax offices with inquiries and stopped removals.
• Posted fees associated with suspensions, orders or revocation of driving and registration privileges.
• Provided clearance letters for reinstated licenses.
• Prepared deposits, closed daily settlements, and processed disabled parking placard applications.

• Assisted DMV customer service centers and customers with information on the status of driver's license or identification cards.
• Responded to customer inquiries via telephone, mail, or email.
• Processed medical certificates for customers with CDL licenses.

• Opened and closed office.
• Assisted customers and associates with driver, vehicle, and compliance related transactions.
• Administered vision, written and road skill tests for the issuance of driving credentials.
• Maintained security of cash flow and office credentials.
• Balanced funds daily and prepared office deposits.
• Handled the ordering and receiving of inventory.
• Coached 15+ new hires during their nesting period who later were promoted to supervisors.

• Assisted customers with driver, vehicle, and compliance related issues.
• Administered vision, knowledge, and road skills tests for the issuance of driving credentials.
• Assisted customers with documentation for vehicle registration and licensing processes.

• Responded to customer calls about driver and vehicle related issues.
• Explained process of how customers could comply with requirements needed to update records.
• Assisted customers with updating personal information as well as making online payments upon request.
• Provided customers with accurate information in order to promote first call resolution.

• Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
• Shared customer feedback to identify trends, implementing improvements in service delivery protocols with management.
• Attended focus groups to share and receive ideas on to make the customer experience a pleasant one.