GISELA MALCOLM
Charlotte
Summary
To obtain a position where I can put to work my skills while placing me in an environment that is inclusive of growth and opportunity.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
South Florida Appeals Office
03.2021 - 07.2024
- Provided administrative and case support in a legal environment, assisting attorneys with case preparation and documentation.
- Reviewed, processed, and maintained legal files, court documents, and case records with a high level of accuracy
- Coordinated communication between attorneys, clients, and court personnel ensured timely case correspondence
- Conducted basic research and gathered information to support legal proceedings and case development
- Managed confidential information in accordance with state regulations and privacy standards
- Scheduled appointments, hearings, and meetings while supporting overall office operations
- Entered and updated case information in internal systems to maintain accurate and organized records
Division of Highway Safety & Motor Vehicles Bureau of Dealer Services
01.2017 - 01.2018
- Routinely use both the title side and the dealer side of the Florida Real-Time Vehicle Information System (FRVIS) to complete applications and renewals, update information, research questions and quickly generate titles, registrations and temporary tags.
- Input and processes rebuilt inspection in Florida Real-time Vehicle Information System (FRVIS)
- Open and Closes Complaints against Dealerships; preventing fraud and ensuring that the consumer get what they pay for when they buy a vehicle or motor home
- Proof reads and verifies data for regulation of automobile dealers and performs investigative work
- Assist Consumers and Compliance Examiners with filling out and understanding rebuilt paperwork
- Assist Internal and External Customers
- Record information and frequently use tracking logs
Iqor
03.2016 - 12.2016
- Handle inbound customer care calls English and Spanish
- Gather data and document proper systems per customer requirements
- Use tools and resources to research customer account and troubleshooting information with a goal of providing one-call-resolution.
- Handle confidential and sensitive customer information
- Multitask speaking with customers while operating computer systems
Liberty National Life Insurance Company
06.2013 - 09.2015
- Apply insurance rating systems.
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- Organize and work with detailed office or warehouse records, using Microsoft excel to enter, access, search and retrieve data.
- Pay small claims
- Prepares Analysis of Accounts, as required
- Prepare and review insurance-claim forms and related documents for completeness.
- Review insurance policy to determine coverage.
Misick and Stanbrook- Barristers and Attorneys
01.2011 - 06.2011
- Assist attorneys in preparing for trials and court proceedings
- Organize and track files from case documents and make them available and easily accessible to attorneys.
- Answered incoming telephone lines in accordance with company procedures and directs the caller accordingly
- Maintained positive, consistent and effective communication with clients, peers and supervisors
- Efficiently processing invoices and maintaining updated records
Carolina Medical Clinic
01.2009 - 01.2010
- Greeted, checked in patients and visitors in a quick, courteous and obliging manner
- Answering telephone, monitoring and directing calls, taking messages and providing information
- Verify insurance coverage Enter patient demographics and insurance information into the system
- Notify the medical assistant and/or physician when a patient is ready
- Maintain appointment schedules
- Maintains accounting ledgers by verifying and posting account transactions.
- Process check requests
- Reconciles processed work by verifying entries and comparing system reports to balances in Quick Books
Precision Response Corp
06.2007 - 02.2009
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Bank of Nova Scotia
01.2003 - 01.2006
- Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfers
- Supported clients in every part of banking transactions
- Assisted in all secretarial responsibilities inside the bank
- Hired as junior teller; promoted because of accurateness, pace, and skills
Education
Associate Degree (AS) - Diagnostic Medical Sonography
Broward College
01-2013
Certificate - Nuclear Medicine Technology
Broward College
01-2012
Bachelor of Science (BSc) - Biology
Shaw University
01-2007
Skills
- Fluent in English/Good in Spanish
- Skilled in MS Word, Excel, Outlook, Power Point, Data Entry and Quick Books
- Skilled in Florida Real-time Vehicle Information System (FRVIS)
- Excellent in Interpersonal Relationships
- Exceptionally adept at developing Rapport with Customers and Co-workers
- Self Management, Excellent Decision Maker, well organized
- Time Management, Attention to detail, Scheduling, Multitasking
- Dynamic Leadership
- Strategic Planning
Affiliations
Zeta Phi Beta Sorority Incorporated
Languages
Spanish
Native or Bilingual
Timeline
South Florida Appeals Office
03.2021 - 07.2024
Division of Highway Safety & Motor Vehicles Bureau of Dealer Services
01.2017 - 01.2018
Iqor
03.2016 - 12.2016
Liberty National Life Insurance Company
06.2013 - 09.2015
Misick and Stanbrook- Barristers and Attorneys
01.2011 - 06.2011
Carolina Medical Clinic
01.2009 - 01.2010
Precision Response Corp
06.2007 - 02.2009
Bank of Nova Scotia
01.2003 - 01.2006
Certificate - Nuclear Medicine Technology
Broward College
Bachelor of Science (BSc) - Biology
Shaw University
Associate Degree (AS) - Diagnostic Medical Sonography
Broward College