Gordon Cruse
Dickinson,Texas
Summary
Methodical and well-coordinated administrative professional well-versed in recruitment and retention strategies at all levels. Comfortable multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules, sales training, custom reports, analyzing trends to increase productivity, program management, and motivational speaking in resiliency. With having more than 18 years as a successful Soldier in the Recruiting and Retention Battalion, I've obtained numerous high level awards in each position I've held. I thrive on being a servant leader and to utilize my experiences in the military in my next career path.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Recruiter
Texas Army National Guard
Galveston, Texas
08.2023 - 02.2024
- Researched innovative ways to identify talent across different industries.
- Managed the full cycle of recruitment process from sourcing to onboarding new employees.
- Tracked progress of applicants through various stages of recruitment process.
- Conducted in-depth interviews with potential hires to assess experience, skills, and knowledge.
- Utilized social media networks to attract passive candidates.
- Analyzed applicant data such as resumes, test scores, references, background checks.
- Contributed ideas towards improving existing recruitment processes and procedures.
- Assisted in the development of recruiting plans, including budget projections, timelines, and methods.
Motivational Speaker
Texas Army National Guard
Houston, TX
12.2013 - 02.2024
- Facilitated group discussions around motivational topics such as career growth, relationships, stress management.
- Provided customized coaching services based on individual needs assessment results.
- Advised team members on how best to communicate their message in order to maximize its impact on the audience.
- Utilized appropriate media tools such as videos, slideshows, props for making talks more interesting.
- Assisted participants with setting realistic objectives that could be achieved through hard work and dedication.
- Incorporated storytelling methods into presentations in order to capture the attention of listeners.
- Created engaging presentations tailored to specific topics or target groups.
Retention Supervisor
Texas Army National Guard
Houston, TX
10.2018 - 07.2023
- Assisted with the development of marketing campaigns aimed at retaining current customers.
- Developed strategies to improve customer retention and loyalty.
- Coached customer service representatives on best practices for resolving customer complaints and issues quickly and effectively.
- Generated reports summarizing key performance metrics such as average call time, first-call resolution rate.
- Conducted regular meetings with sales staff to discuss customer retention goals.
- Provided training sessions for employees on how to handle difficult conversations with customers regarding their accounts or billing issues.
- Monitored customer service levels and implemented changes as needed.
- Created customer feedback surveys to gather data on customer satisfaction.
- Established relationships with key stakeholders within the organization who have an interest in improving overall retention rates.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Reviewed human resource policies and recommended changes to improve employee retention.
- Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
MEPS Guidance Counselor
Texas Army National Guard
Houston, TX
08.2015 - 10.2018
- Developed standard operating procedures related to contract management activities.
- Ensured all changes to existing contracts were documented and approved in accordance with established policies.
- Conducted training sessions on contract management principles for staff members.
- Developed contract templates and processes to streamline contracting procedures.
- Acted as a liaison between internal departments and external suppliers and vendors when necessary during negotiations or other contractual matters requiring input from both sides.
- Maintained accurate records of all contracts in the organization's database system.
- Participated in meetings with senior-level executives regarding strategic initiatives involving contracted services or goods delivery timelines, quantities.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Recruiting Assistant Manager
Texas Army National Guard
Houston, TX
01.2011 - 08.2015
- Created job postings on corporate website and other online platforms for maximum visibility.
- Prepared weekly and monthly reports highlighting key performance metrics related to recruitment efforts.
- Maintained relationships with universities and other external sources for recruitment purposes.
- Monitored industry trends related to compensation packages offered by competitors.
- Implemented innovative methods for sourcing hard-to-fill positions.
- Established a network of contacts at various educational institutions to promote employment opportunities.
- Organized recruitment events such as career fairs and open houses to increase applicant flow.
- Developed and implemented recruiting strategies to attract high-caliber candidates.
- Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths, and key websites.
- Cultivated and deepened productive relationships with recruitment partners.
Education
Certificate - Project Management
University Academy Charter High School
Austin, TX12-2023
Certificate - Master Resiliency Trainer
Penn State
State College, PA12-2013
High School Diploma -
South Houston High School
South Houston, TX06-1997
Skills
- Candidate Sourcing
- Interviewing Techniques
- Social Media Recruiting
- Candidate Pre-Screening
- Talent Acquisition
- Collaborative Teamwork
- Recruitment
- Project Management
- Partnership Development
- Performance Evaluation
- Public Speaking
- Client Relationship Management
- Hiring Requirements
- Team Motivation
- Microsoft Office Expertise
- Networking
- Recruitment Strategies
- Key Partnership Management
- Human Resources Policies
- State Reporting Procedures
- Self-Motivated Work Ethic
- Human Resource Management Systems
- Interviewing Clients
- Sales Team Training
- Sales Methodologies
- Sales Coaching
- Closing Techniques
- Sales Team Development
Accomplishments
- Directors 54 (Top Recruiter for Texas in 2008)
- Commanders 25 (In the Top 25 Recruiters in Texas out of 160+ Recruiters, 2008, 2011-2014)
- Army Accommodation Medal (Top MEPS 2016, 2017)
- Army Accommodation Medal (Brigade of 3,800+ Soldiers, achieved Retention Quota for the first time in History, 2021)
- Commanders Elite (Program Manager & Consultant for the Operation Lone Star Mission - Border Mission)
Certification
- Master Resilient Trainer Certification, Penn State 2013
- Project Management Program Certificate, University of Texas, 2023
References
References available upon request.
Timeline
Senior Recruiter
Texas Army National Guard
08.2023 - 02.2024
Retention Supervisor
Texas Army National Guard
10.2018 - 07.2023
MEPS Guidance Counselor
Texas Army National Guard
08.2015 - 10.2018
Motivational Speaker
Texas Army National Guard
12.2013 - 02.2024
Recruiting Assistant Manager
Texas Army National Guard
01.2011 - 08.2015
Certificate - Project Management
University Academy Charter High School
Certificate - Master Resiliency Trainer
Penn State
High School Diploma -
South Houston High School
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