Manoj Kumar
Dallas,TX
Summary
Certified Salesforce Developer with 8+ years of experience designing, developing, and delivering scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Lightning Applications. Expertise in implementing complex business logic with Apex triggers, classes, Batch and Scheduled Apex, and automating processes using Flows, Process Builder, and Workflow Rules. Skilled in creating responsive, reusable, and performance-optimized UI components for Sales Cloud, Service Cloud, and CPQ. Experienced in data management, migration, validation, reporting, and integrations using REST/SOAP APIs, OAuth, and third-party systems. Proficient in AI-driven solutions, including Einstein Analytics, Next Best Action, and chatbots, to enhance decision-making and customer engagement. Adept at customizing Salesforce objects, page layouts, security models, and automating workflows to optimize efficiency and compliance. Strong problem-solving skills with a proven track record in debugging, testing, end-to-end deployment, and Agile collaboration using JIRA.
Overview
9
9
years of professional experience
Work History
Sr. Salesforce Developer
TISTA
01.2023 - Current
- This project focuses on modernizing Salesforce Service Cloud for federal health programs supported by TISTA Technology Solutions. The objective was to streamline case management, automate service workflows, and securely integrate Salesforce with external federal systems. The solution enabled agents to manage high-volume service requests, track program eligibility, and monitor case lifecycles from intake to resolution within a single platform. Custom Lightning components, Apex-based automation, and API integrations were implemented to improve system performance, data accuracy, and operational efficiency while meeting federal security and compliance standards.
- Worked on Salesforce Service Cloud to support federal health program operations, focusing on case management, service requests, and compliance-driven workflows.
- Developed Lightning Web Components to build custom intake forms, case views, and dashboards, improving usability and agent productivity.
- Implemented Apex classes and triggers to handle validations, automated case routing, and business rules, ensuring bulk-safe and scalable code.
- Designed and built record-triggered flows, scheduled flows, and auto-launched flows to automate case lifecycle processes, task assignments, and notifications.
- Created and maintained REST API integrations between Salesforce and external federal systems for secure data exchange.
- Configured authentication using Named Credentials and OAuth to meet federal security and compliance requirements.
- Set up Service Console, Omni-Channel, assignment rules, escalation rules, entitlements, and milestones for high-volume case handling.
- Created and customized objects, fields, page layouts, validation rules, and approval processes based on program requirements.
- Optimized SOQL queries and refactored triggers to improve performance and maintainability.
- Used JIRA for agile development, including sprint planning, story tracking, defect management, and reporting.
- Managed source control and deployments using Git, Visual Studio Code, and Salesforce DX across multiple environments.
- Supported UAT and production releases, fixed defects, and provided post-go-live support.
- Collaborated with business analysts, QA teams, and federal stakeholders to gather requirements and deliver compliant solutions.
- Configured Web to Case, Email to Case, and Live Chat to create the case from different sources.
- Involved in designing, development and testing of the given requirement using Apex Classes, Apex Triggers as per the requirement.
- Develop custom Lightning web components to build modern web apps with reusable User Interface components.
Salesforce Developer
Schneider Electric
11.2019 - 07.2022
- This project involved building a custom Salesforce solution for Procter & Gamble to streamline order management and customer support. Service Cloud was implemented to track orders, assets, and support history in one place, while custom Lightning Web Components improved usability, KPI tracking, and personalized service.
- Involved in designing, development and testing of the given requirement using Apex Classes, Apex Triggers as per the requirement.
- Worked on Salesforce Sales and Service Cloud implementation to support order management, customer support, and service operations.
- Developed Lightning Web Components, Aura components, and Visualforce pages to build custom user interfaces for sales and service users.
- Implemented Apex classes, triggers, and controllers to handle business logic, validations, and automation across sales and service processes.
- Designed and implemented record-triggered flows, screen flows, and scheduled flows to automate lead, opportunity, case, and order workflows.
- Configured Service Cloud features including Service Console, Omni-Channel, Web-to-Case, Email-to-Case, assignment rules, escalations, entitlements, and milestones.
- Worked on Sales Cloud customization including lead management, opportunity management, and account hierarchy setup.
- Built REST and SOAP API integrations to connect Salesforce with external ERP, finance, and customer systems.
- Used Batch Apex and Scheduled Apex to handle large data volumes and background processing.
- Created custom objects, fields, validation rules, approval processes, and page layouts based on business requirements.
- Optimized SOQL queries and ensured Apex code followed governor limit best practices.
- Performed data migration and data cleanup using Data Loader and Workbench.
- Created reports and dashboards to provide visibility into sales pipeline, service metrics, and operational KPIs.
- Used JIRA for agile development activities, including sprint planning, story tracking, and defect resolution.
- Worked on Large data load activities using Data Loader and Workbench.
- Interacted with various business stakeholders to gather the requirements and documented them.
- Developed and executed personalized multi-channel campaigns, including email, SMS, and push notifications using Journey Builder.
- Integrated Sales Cloud CRM with Marketing Cloud for real-time lead scoring, customer segmentation, and campaign targeting.
- Integrated Marketing Cloud with Sales Cloud via API events to enable real-time, data-driven campaign execution and lead nurturing.
- Configured Salesforce Sales Cloud to streamline sales processes and improve lead and opportunity management across B2C and B2B sales channels.
SDFC Admin/Developer Support Engineer
Trianz
01.2017 - 11.2019
- This project involved integrating Salesforce Service Cloud with the client’s ERP system to automate business processes, manage service requests, and centralize data for internal users and customers. The solution included custom Lightning components, Visualforce pages, Apex automation, and API integrations to synchronize data between Salesforce and ERP, improving operational efficiency and data accuracy.
- Involved in designing, developing, and testing the given requirement using Visual Force Pages, Apex Classes, Apex Triggers as per the requirement.
- Developed Visualforce pages, Lightning components, and Apex classes to support ERP data display and business logic within Salesforce.
- Worked on integrating Salesforce with the ERP system using REST and SOAP APIs to exchange accounts, orders, inventory, and service request data.
- Implemented Apex triggers, Batch Apex, and Scheduled Apex to handle ERP data updates, automate workflows, and process large datasets efficiently.
- Built custom objects, fields, validation rules, and page layouts to capture ERP-related information in Salesforce.
- Configured Web-to-Case, Email-to-Case, and Live Chat to automate case creation from multiple channels.
- Set up Omni-Channel routing, assignment rules, escalation rules, and milestones to manage high-volume service requests.
- Designed record-triggered and scheduled flows to automate ERP-related processes like order status updates, approvals, and notifications.
- Managed data migration and data cleanup using Data Loader and Workbench during Salesforce deployment and ERP integration activities.
- Ensured data security by configuring roles, profiles, permission sets, and sharing rules for users across Salesforce and ERP systems.
- Participated in Classic to Lightning migration by recreating ERP dashboards and custom pages in Lightning Experience.
- Conducted unit testing, UAT support, and resolved post-production issues related to Salesforce-ERP data synchronization.
- Used JIRA for agile development, story tracking, defect resolution, and sprint reporting.
- Collaborated with business users, ERP administrators, and stakeholders to gather requirements and ensure accurate ERP data mapping and workflows.
- Managed security using Roles, Profiles, and access rights for users.
- Implemented Batch Processing and Scheduling to generate the reports.
- Created Assignment Rules, escalations for assigning the records to users with their respective territories.
Education
Bachelor of Engineering - Computer Science and Engineering
Anna University
India 01.2017
Master of Science - Computer and Information Systems
Texas A&M University
01.2023
Skills
- Apex, LWC, Java, SQL, HTML, CSS,
- Salesforce CRM (Aura & LWC, Visualforce, Lightning Apps),
- Workflow/Process Automation (Flows, Workflow Rules, Approval Processes, Batch & Scheduled Apex),
- Data Management & Integrations (Data Loader, APIs, OAuth, SSO), UI/UX Design, Mobile Development,
- Debugging & Code Review, VS Code, Git, JIRA, MS SQL Server, MongoDB, Forcecom
- Einstein Analytics, Prediction Builder, Next Best Action, AI lead scoring, chatbots, virtual agents, AI workflow automation
Timeline
Sr. Salesforce Developer
TISTA
01.2023 - Current
Salesforce Developer
Schneider Electric
11.2019 - 07.2022
SDFC Admin/Developer Support Engineer
Trianz
01.2017 - 11.2019
Master of Science - Computer and Information Systems
Texas A&M University
Bachelor of Engineering - Computer Science and Engineering
Anna University