Results-oriented driven professional with proven workforce planning, production processes, and business priorities. I intentionally will implement my diversified work portfolio with a motivated and energized collaboration of production, quality assurance, and ownership by using organizational and communication skills. I will implement a fresh culture for employee engagement through; developing client/team project coordination with intended high standards and deliverable deadlines. Seamless organized leadership focused on implementing corporate, fulfillment, and team-individualized growth initiatives. I have successfully held leadership positions that have positively impacted Amazon and HairClub.
Work History
Claims Specialist / Executive Administration Support
Frost Law / Strategic Tax Planning
Annapolis, Maryland
Senior Level Executive Administration; proactively identifies and addresses the needs of senior managers to ensure our company’s workflow runs smoothly with meticulous attention to detail
Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
Investigated complex or high-value claims to identify discrepancies and fraud indicators.
Performed periodic audits of closed files to ensure accuracy of documentation and compliance with regulations.
Advised management on potential changes needed in policies or procedures based on findings from investigations.
Developed training materials for staff members on best practices for handling different types of claims.
Generated weekly reports summarizing progress made on active cases.
Assessed and conducted negotiations within authority limits to settle claims.
Provided legal support by assembling documentation for settlement action.
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Developed and implemented customer loyalty programs to increase customer satisfaction.
Created and managed customer relationship management databases.
Provided technical support for customers when needed.
Generated reports on customer feedback and identified areas of improvement.
Resolved customer complaints in a timely manner.
Conducted market research to identify new business opportunities.
Developed strategies to improve customer service processes.
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Revised department schedules to maximize coverage during peak hours.
Provided guidance to junior members of the team regarding tasks related to customer relations management.
Collaborated with other departments to ensure successful implementation of projects.
Administrative Assistant
Department of Transportation
Baltimore, Maryland
Strong proficiency with Microsoft Office applications; specifically Word, Outlook, and Internet applications
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Created travel arrangements for senior managers according to their requirements.
Prepared expense reports on behalf of executives in accordance with company policies and procedures.
Handled confidential documents in an organized fashion according to established protocol.
Drove customer feedback to deliver information to management for corrective action.
Inservice Support Specialist / Team Lead (ISS)
Amazon
Sparrows Point, Maryland
Energized the team by creating an environment of delivered success; personally taking ownership & leadership roles in the stow department; Holding #1 Ranking in DCA1 Stower Department on a consistent monthly basis; Stowing 57,307 units per month
Holding #1 Rankings on multiple occasions with DCA1, team, and National Rankings at 4606 items stowed for a single day.
Troubleshot hardware and software problems on Windows and Mac OS platforms.
Developed and implemented project plans and timelines to ensure successful completion of projects.
Monitored budget, resource allocation, and schedule of all assigned projects.
Identified areas for improvement in processes, procedures, products, or services related to projects.
Analyzed data collected from various sources in order to identify trends or patterns related to customer satisfaction levels.
Developed strategies for mitigating risks associated with current and upcoming projects.
Led meetings with internal team members, consultants and contractors.
Modified project plans when needed to better align with organizational objectives.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Certified in Production and Inventory Management (CPIM)
Certified Supply Chain Professional (CSCP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"You may encounter many defeats, but you must not be defeated. In fact, it may be necessary to encounter the defeats, so you can know who you are, what you can rise from, how you can still come out of it."
Maya Angelou
Timeline
Claims Specialist / Executive Administration Support