Summary
Work History
Education
Skills
Phone
References
Certification
Work Availability
Quote
Timeline
BusinessAnalyst
G. Mariah Hilliard

G. Mariah Hilliard

Annapolis,Maryland

Summary

Results-oriented driven professional with proven workforce planning, production processes, and business priorities. I intentionally will implement my diversified work portfolio with a motivated and energized collaboration of production, quality assurance, and ownership by using organizational and communication skills. I will implement a fresh culture for employee engagement through; developing client/team project coordination with intended high standards and deliverable deadlines. Seamless organized leadership focused on implementing corporate, fulfillment, and team-individualized growth initiatives. I have successfully held leadership positions that have positively impacted Amazon and HairClub.

Work History

Claims Specialist / Executive Administration Support

Frost Law / Strategic Tax Planning
Annapolis, Maryland
  • Senior Level Executive Administration; proactively identifies and addresses the needs of senior managers to ensure our company’s workflow runs smoothly with meticulous attention to detail
  • Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
  • Investigated complex or high-value claims to identify discrepancies and fraud indicators.
  • Performed periodic audits of closed files to ensure accuracy of documentation and compliance with regulations.
  • Advised management on potential changes needed in policies or procedures based on findings from investigations.
  • Developed training materials for staff members on best practices for handling different types of claims.
  • Generated weekly reports summarizing progress made on active cases.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Provided legal support by assembling documentation for settlement action.
  • Handled modification and updating of policies.

Customer Relationship Manager/ Administrative Assistant

Department of Transportation
Baltimore, Maryland
  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
  • Developed and implemented customer loyalty programs to increase customer satisfaction.
  • Created and managed customer relationship management databases.
  • Provided technical support for customers when needed.
  • Generated reports on customer feedback and identified areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted market research to identify new business opportunities.
  • Developed strategies to improve customer service processes.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Revised department schedules to maximize coverage during peak hours.
  • Provided guidance to junior members of the team regarding tasks related to customer relations management.
  • Collaborated with other departments to ensure successful implementation of projects.

Administrative Assistant

Department of Transportation
Baltimore, Maryland
  • Strong proficiency with Microsoft Office applications; specifically Word, Outlook, and Internet applications
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Created travel arrangements for senior managers according to their requirements.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Drove customer feedback to deliver information to management for corrective action.

Inservice Support Specialist / Team Lead (ISS)

Amazon
Sparrows Point, Maryland
  • Energized the team by creating an environment of delivered success; personally taking ownership & leadership roles in the stow department; Holding #1 Ranking in DCA1 Stower Department on a consistent monthly basis; Stowing 57,307 units per month
  • Holding #1 Rankings on multiple occasions with DCA1, team, and National Rankings at 4606 items stowed for a single day.
  • Troubleshot hardware and software problems on Windows and Mac OS platforms.
  • Developed and implemented project plans and timelines to ensure successful completion of projects.
  • Monitored budget, resource allocation, and schedule of all assigned projects.
  • Identified areas for improvement in processes, procedures, products, or services related to projects.
  • Analyzed data collected from various sources in order to identify trends or patterns related to customer satisfaction levels.
  • Developed strategies for mitigating risks associated with current and upcoming projects.
  • Led meetings with internal team members, consultants and contractors.
  • Modified project plans when needed to better align with organizational objectives.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.

Office Manager, Master Stylist, Client Relations Manager

Hair Club
Annapolis, Maryland
  • Maintained office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing, approving, and ordering supply requisitions; and assigning and monitoring clerical functions
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Provided training to new hires on office policies and procedures.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Assistant Salon Manager/ Master Stylist

The Beautiful Group
Annapolis, Maryland
  • Managed Team of 8 stylists; maintaining
  • Creating the team's daily workflow and team-building events
  • Assisted in managing daily operations of the salon including staffing, customer service, and inventory control.
  • Developed and maintained positive relationships with clients to ensure repeat business.
  • Trained new stylists on proper use of equipment and products to improve efficiency and safety standards.
  • Created a monthly budget for the salon and ensured it was followed throughout the month.
  • Coordinated events such as promotional campaigns, product launches, workshops. to increase customer engagement.
  • Maintained records of client's services, appointments, payments. using software such as Salon Iris or Booker.

Client Relationship Liaison, Master Stylist

The White Room
Baltimore, Maryland
  • Launched the salon's opening in Downtown Baltimore; creating a new revenue stream for this diverse location
  • Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
  • Identified opportunities for improvement in processes and procedures related to liaison activities.
  • Performed chemical services such as highlighting, coloring, and perms.
  • Cut and styled hair using scissors, razors, clippers, and styling tools.
  • Educated clients on proper at-home maintenance of their hairstyles.
  • Created custom color formulas for individual clients based on their skin tones and desired look.
  • Tracked inventory levels of all supplies used in the salon daily.
  • Planned events such as fashion shows or themed parties that showcased the salon's talent.

Education

MBA - M.Ed- Adult Education

American Intercontinental University
06-2022

MBA - MBA - Operations Management

American Intercontinental University
06-2014

BBA - BA - Project Management

American Intercontinental University
06-2013

Bachelor of Arts - AA- Business Administration in Criminal Justice

American Intercontinental University
06-2012

Skills

  • Strong time management and organizational skills
  • Project management skills
  • Strong communication and interpersonal skills
  • Digital organization
  • Ruthless prioritization
  • Hubspot & CRM Salesforce
  • Proficient in Microsoft Office Suite and MS Project
  • Dogged resourcefulness
  • Organization & Time Management
  • Discretion & Confidentiality
  • Problem Solving & Critical Thinking Skills
  • Flexibility & Adaptability
  • Attention to Detail
  • Emotional Intelligence
  • New Policies Processing
  • Composing Business Correspondence
  • Large-Sum Computations
  • 10-Key Touch
  • Electronic Authorization Processing
  • Policy Analysis
  • Executive support
  • Claims Processing

Phone

443-905-1454

References

  • Aaron Garcia, Area Manager, Amazon, agarcia@amazon.com
  • Abdul Akinyemi, Area Manager Amazon, akiabdul@amazon.com
  • Audrea Radcliffe, Paralegal, Greenberg & Bederman, #(443) 510.1870
  • Honey Elias, Vice President, Undisclosed Company, honey.h.elias@gmail.com

Certification

  • Project Management Professional (PMP)
  • Six Sigma Certifications
  • Certified in Production and Inventory Management (CPIM)
  • Certified Supply Chain Professional (CSCP)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"You may encounter many defeats, but you must not be defeated. In fact, it may be necessary to encounter the defeats, so you can know who you are, what you can rise from, how you can still come out of it."
Maya Angelou

Timeline

Claims Specialist / Executive Administration Support

Frost Law / Strategic Tax Planning

Customer Relationship Manager/ Administrative Assistant

Department of Transportation

Administrative Assistant

Department of Transportation

Inservice Support Specialist / Team Lead (ISS)

Amazon

Office Manager, Master Stylist, Client Relations Manager

Hair Club

Assistant Salon Manager/ Master Stylist

The Beautiful Group

Client Relationship Liaison, Master Stylist

The White Room

MBA - M.Ed- Adult Education

American Intercontinental University

MBA - MBA - Operations Management

American Intercontinental University

BBA - BA - Project Management

American Intercontinental University

Bachelor of Arts - AA- Business Administration in Criminal Justice

American Intercontinental University
  • Project Management Professional (PMP)
  • Six Sigma Certifications
  • Certified in Production and Inventory Management (CPIM)
  • Certified Supply Chain Professional (CSCP)

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G. Mariah Hilliard