Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Graham McLaughlin

Kennebunk

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Undergraduate Research Assistant

University of Maine - FIRST
09.2023 - 05.2025
  • Conducted research for development of new water testing methods
  • Maintained detailed records of all experiments conducted, ensuring easy accessibility and proper documentation procedures were followed.
  • Developed skills in infrared (IR) and nuclear magnetic resonance (NMR) spectroscopy
  • Analyzed literature and compiled relevant information

Customer Service Leader

Hannaford
02.2022 - 08.2023
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Assistant Manager, Customer Service

Too Cool Kennebunkport
05.2018 - 09.2022
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, ensuring availability of necessary products/services at all times.
  • Created a positive environment for staff members and for customers
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Chemistry

University of Maine
Orono, ME
08-2025

Skills

  • Laboratory techniques
  • Quantitative analysis
  • Advanced data management skills in Microsoft Excel
  • Technical writing
  • Effective grant writing
  • Customer service
  • Critical thinking
  • Staff training and development
  • Excellent time management skills
  • Cash handling

Accomplishments

  • Wrote grant applications leading to $6000 award
  • Presented research on Infrared Spectroscopic Methods for Determination of Volatiles in Water at University of Maine Student Symposium in 2024 and 2025

Timeline

Undergraduate Research Assistant

University of Maine - FIRST
09.2023 - 05.2025

Customer Service Leader

Hannaford
02.2022 - 08.2023

Assistant Manager, Customer Service

Too Cool Kennebunkport
05.2018 - 09.2022

Chemistry

University of Maine

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