Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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William Cooksey

Lynn,Massachusetts

Summary

District Manager with demonstrated experience managing diverse assets and developing people for future growth. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

22
22
years of professional experience

Work History

North Reading Transportation

NRT Bus INC.
06.2023 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Boston Red Sox Engineer Producer

Boston Red Sox
03.2023 - Current
  • Performed preventative maintenance to keep tools and equipment functional.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed schedules for production, editing, and duplication for timely delivery.
  • Facilitated communication between production staff and other departments to synchronize work.

Senior District Manager

Commonwealth Of Massachusetts | MA
07.2015 - 03.2023
  • Directed a team of 30 full time employees, as well as over 100 seasonal staff, across multiple state parks and recreational facilities, including but not limited to Ice Rinks, Baseball fields, Beaches, Concessions, live music venues, ski area and zoos. within the Northeast district
  • Managed a full range of human resource functions, including recruitment, onboarding, payroll and employee relations
  • Built positive and productive relationships with store and field leadership.
  • Supervised 30+ locations to enforce high-quality standards of operation.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Coordinated with other district managers to actualize strategies for improving performance.
  • Modeled best practices for sales and customer service.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Negotiated long-term contract renewals with sales affiliates and franchise owners.

Program Manager - Event Manager

Entercom Communications, MA
02.2002 - 07.2015


  • Conducted market research and competitive analysis for opportunities in programming, events and sales
  • Identified live event opportunities that could be used for revenue generation, sales leads and opportunities
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.

Education

Associate of Arts - Journalism Broadcasting

Art Institute Of New England
Boston, MA
06.2001

Skills

  • Account and Territory Management
  • Hosting Meetings
  • Employee Scheduling
  • Organizational Analysis
  • Employee Motivation
  • Community Organization
  • Customer Service
  • Marketing Campaigns
  • Project Funding
  • Financial Oversight
  • Pool Practicum Management Certified
  • Problem-Solving

Accomplishments

  • Created the WRKO Fisher House Radio-Thon, a yearly event that has to date raised over $3 million dollars for military veterans and their families
  • Organized and produced Three New Hampshire Presidential Town Halls
  • Gubernatorial Debate
  • Congressional Debate
  • Saved over $100,000.00 plus in yearly overtime costs by convening a meeting with City Of Melrose and Stoneham to isolate flooding issues and amicably solve the problem.
  • Lead point on the reconfiguration of Horseneck Beach and Campground, which included an overhaul of pay to park sections and the creation of new revenue generating spaces, which has been netting over a million dollars a year in previously unrealized revenue for the state.
  • Head liaison between Canton's Trailside Museum and the State Legislature to secure over $2 million dollars in reconstruction dollars for the upgrade of animal exhibits to keep up to date with state and federal standards.

Timeline

North Reading Transportation

NRT Bus INC.
06.2023 - Current

Boston Red Sox Engineer Producer

Boston Red Sox
03.2023 - Current

Senior District Manager

Commonwealth Of Massachusetts | MA
07.2015 - 03.2023

Program Manager - Event Manager

Entercom Communications, MA
02.2002 - 07.2015

Associate of Arts - Journalism Broadcasting

Art Institute Of New England

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William Cooksey