Gwendolyn Harris
Durham,NC
Summary
To obtain a position with a reputable company and/or organization where I can further enhance my experience, skills, and talents within perspective career field Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 7 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
17
17
years of professional experience
Work History
Administrative Director-Summer Activities
S.T.A.F.F Youth Development
Durham, NC
04.2009 - Current
- Assist with the development and support of regular season game schedules
- Meet and correspond with team personnel upon entering and exiting facilities
- Hire, supervise, and monitor the performances of crew workers
- Responsible for the delegation of work hours for personnel including scheduling shifts, breaks and time off requests
- Managing budgets and maintaining financial records
- Maintain up-to-date records of all staff members, including job descriptions, evaluations, and salary information.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Manage financial activities such as accounting, payroll processing and budgeting.
- Supervise a team of administrative assistants and other support staff in their daily activities.
- Organize company events such as conferences, seminars, workshops.
Financial Care Counselor
Duke Regional Hospital
Durham, NC
10.2020 - 10.2023
- Act with integrity, honesty, excellence, diversity, and values of the healthcare industry
- Follow health, safety, and sanitation guidelines for all areas within the facility
- Update the billing system to reflect the insurance status of the patient
- Communicate with insurance carriers regarding clinical information requested and to resolve uses relating to coverage
- Refer patients to the Manufacturer Drug program as needed for medications
- Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy.
- Developed detailed financial plans to help clients achieve their goals.
- Conducted budgeting workshops for clients to promote financial responsibility.
- Assessed client's current financial situation and identified areas of improvement.
- Negotiated with creditors on behalf of clients to obtain lower interest rates and reduced payments.
- Facilitated weekly group meetings to discuss money management topics such as budgeting, saving, investing.
- Created informational materials about personal finance topics for distribution to clients.
- Responded to more than 40 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
Administrative Director-Summer Activities
STARBUCKS @ UNC Healthcare System
Chapel Hill, NC
08.2017 - 09.2020
- Assist the store manager in executing store operations during scheduled shifts
- Deploy and delegate tasks to create the Starbucks Experience for our visitors and staff
- Act with integrity, honesty, and knowledge that promotes the culture, values and mission
- Provides feedback to store manager on partner performance during shift
- Address customer and employee needs and concerns
- Follow health, safety and sanitation guidelines for all products
- Follow all cash management and cash register policies and ensure the delivery of legendary customer service for all customers
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Monitored performance metrics to assess departmental effectiveness.
- Supervised a team of administrative assistants and other support staff in their daily activities.
- Developed training materials and programs related to administrative functions and procedures.
- Created, maintained and updated documents, reports and databases.
Patient Service Representative
Duke University Health System
Durham, NC
02.2012 - 01.2017
- Responsible for insurance verification for patients
- Identify correct patient demographics in EPIC
- Enter new patient's charts
- Attach HIPAA/Medicare documents to patient's charts
- Copy and distribute insurance cards as indicated by procedure
- Collect and post co-payment and balances on account due
- Greet caller's incoming and outgoing, deliver messages to physicians, nurses and others
- Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Sorted and distributed incoming mail daily.
- Scanned documents into electronic health record system as needed.
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Ran credit card batches and balanced deposits on daily basis.
- Counselled patients on potential financial liabilities and payment requirements.
Housekeeper Specialist
Duke University Health System
Durham, NC
11.2006 - 02.2012
- Responsible for performing cleaning and sanitation practices in various areas in the assigned facilities
- Responsible for evaluating code of ethics, safety practices, equipment functionality, and repairs needed
- Perform duties as assigned from management team
- Interact daily with patients, staff, visitors and students.
Education
Business of Healthcare Management -
University of Phoenix
Tempe, AZ03-2024
Business Office Technology -
Center for Employment Training
01.2009
Hillside High School
01.2000
Skills
- Computer/Technical Skill-Set: IDX, Microsoft Office, Extensive knowledge of Electronic Mailing programs, Data entry, Internet and office binding equipment
- Office Record Management
- Order Processing
- Event Coordination
- Travel Arrangements
- Privacy Policies
- Appointment Scheduling
- Front Desk Management
Awards
- Strength, Hope, Caring Achievement Award, November 2012
- Volunteer Champion 2009-2016
- Work Culture Committee 2014-2016
- Dean's List 2023
Timeline
Financial Care Counselor
Duke Regional Hospital
10.2020 - 10.2023
Administrative Director-Summer Activities
STARBUCKS @ UNC Healthcare System
08.2017 - 09.2020
Patient Service Representative
Duke University Health System
02.2012 - 01.2017
Administrative Director-Summer Activities
S.T.A.F.F Youth Development
04.2009 - Current
Housekeeper Specialist
Duke University Health System
11.2006 - 02.2012
Business of Healthcare Management -
University of Phoenix
Business Office Technology -
Center for Employment Training
Hillside High School
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