G. Michael Spangler
Dunbar
Summary
Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Experienced with managing dining services operations, including staff supervision and quality control. Utilizes strategic planning and effective communication to improve dining experiences. Track record of implementing efficient processes and maintaining high standards of service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Account Manager
Healthcare Services Group
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Enhanced customer satisfaction by implementing efficient dining services and maintaining a clean, welcoming environment.
- Ensured regulatory compliance with food safety standards to maintain a safe dining environment for all patrons.
- Hired, trained and directed Number-person team of dining services professionals.
- Led daily staff meetings to implement policies and update team members on meal plans.
- Implemented customer feedback systems to continuously improve the overall dining experience for patrons.
- Monitored food production and corrected issues in preparation, portioning, or other areas.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Sous Chef
Harmony@Southridge
01.2022 - Current
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy suffers.
General Manager
Capstone Restaurant Group
04.2015 - 02.2021
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank daily.
- Set schedules for staff by planning and designating shifts and hours.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Led and directed team members on effective methods, operations and procedures.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Carefully interviewed, selected, trained and supervised staff.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Chef Manger
Genesis Healthcare, Valley Center
01.2013 - 01.2014
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Collaborated with Dietitian in production or modification of menus and selections.
Senior Cook
Braley Care Homes
01.2011 - 01.2013
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Developed recipes, portion specifications, and standard preparation procedures for all dishes.
- Collaborated with Owner and Activities Director to create delicious meals for large banquets, including Thanksgiving and Christmas events for up to 100 people.
- Inspected kitchen to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Prep Cook
Angela's On The River
01.2010 - 01.2011
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Prepared and expedited food orders to support waitstaff and other team members.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prepared ingredients for menu items.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Warehouse Manager
Keystone Automotive
01.2008 - 01.2009
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Handled day-to-day shipping and receiving,
- Performed freight processing functions, assisting associates with irregularities in automotive freight.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Service Manger
Mike Ferrell Toyota
01.2007 - 01.2008
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Kept service history records in Reynolds & Reynolds software, accurately detailing customer information, payment processes, and warranty.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Communicated with Parts Department to expedite customer's vehicle repairs.
Assistant Service Manager
Gates Nissan
01.2005 - 01.2006
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.
Senior Parts Research Analyst
Love Lexus/Toyota
01.1995 - 01.2005
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Ordered parts for retail customers, body & repair shops, and service department.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Education
Associate of Applied Science - Hospitality Administration And Management
Mountwest Community Technical College
Huntington, WV05.2013
High School Diploma -
Washington High School
Sioux Falls, SD1992
Skills
- Team Leadership
- Training and Development
- Food Preparation and Safety
- Employee scheduling
- Staff training/development
- Recipes and menu planning
- Relationship building
- Budgeting
- Efficient multi-tasker
- Coaching and mentoring
- Verbal and written communication
Certification
- Servsafe - 2022 thru 2027
Accomplishments
A Place For Mom Award
Best Meals & Dining in Senior Living
Harmony @ Southridge
2022
Timeline
Account Manager
Healthcare Services Group
09.2023 - Current
Sous Chef
Harmony@Southridge
01.2022 - Current
General Manager
Capstone Restaurant Group
04.2015 - 02.2021
Chef Manger
Genesis Healthcare, Valley Center
01.2013 - 01.2014
Senior Cook
Braley Care Homes
01.2011 - 01.2013
Prep Cook
Angela's On The River
01.2010 - 01.2011
Warehouse Manager
Keystone Automotive
01.2008 - 01.2009
Service Manger
Mike Ferrell Toyota
01.2007 - 01.2008
Assistant Service Manager
Gates Nissan
01.2005 - 01.2006
Senior Parts Research Analyst
Love Lexus/Toyota
01.1995 - 01.2005
Associate of Applied Science - Hospitality Administration And Management
Mountwest Community Technical College
High School Diploma -
Washington High School
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