G. Michelle Arnold

Currently I am doing monthly audits to make sure all applications are signed and have the correct coverage to avoid law suits. As well as any other audits requested by Management. This is done through a program called Zoho, this way there is only one copy of the truth as the owner states.

Shipping, which is when a policy is sold the agent will send an email with the application and proof of insurance. I/shipper will send the application to be signed through a program called Zoho sign. Once the application is signed I will then send proof of insurance to the client and/or the car dealership.

Attach signed applications plus pertinent information in a program call Hawksoft to the persons file.

Company memos, when a company requests information I will email the client requesting the information.

Create videos for the company YouTube channel, blog, as well as an insurance company blog through Rightsure.

• Led audits of underwriting, ensuring compliance with regulatory standards and internal policies.
• Analyzed complex data sets to uncover discrepancies and recommend corrective actions.
• Collaborated with cross-functional teams to streamline audit processes and improve accuracy.
• Presented to management to help develop actionable strategies for underwriting performance improvement.
• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Ensured compliance with regulatory requirements by performing regular audits.
• Followed established auditing processes to meet internal and regulatory requirements.
• Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
• Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
• Streamlined audit documentation, ensuring accurate and accessible audit trails.
• Initiated corrective actions to address audit findings, improving internal control systems.
• Evaluated applications to determine insurance coverage.

Entered client information into a database, then I would scan the information/paperwork and attach to the file. I also did video editing, Goldstars Speakers Bureau represented motivational speakers as well as comedians. I would edit their videos to be a certain length and remove unnecessary information on the video to be put on the company website for future clients to hire them for company team building.

• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Streamlined complaint resolution process, enhancing overall customer satisfaction.
• Developed and maintained comprehensive knowledge of products to assist customers effectively.
• Receiving, processing, and sending daily mail.
• Filing and create files for clients.
• Some insurance quoting.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.