Nikeisha M. Riseling
General Manager
Milwaukee,WI
Summary
Results-driven General Manager with a variety of experience in the hospitality industry. Proven track record of increasing revenue, improving customer satisfaction, and developing effective strategies to maximize efficiency. Adept at utilizing cutting-edge technology to streamline processes and enhance customer service.
Overview
12
12
years of professional experience
Work History
General Manager
Paradies Lagardere
Milwaukee, Wisconsin
12.2023 - Current
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed financial reports to identify cost-saving opportunities and budget adjustments.
- Established vendor relationships to secure quality products at competitive prices.
- Led team meetings to foster communication and address operational challenges effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
- Handled minor repairs, and upgrades to save on expensive contractor bills.
Restaurant Manager
Olive Garden
Milwaukee, WI
12.2022 - 11.2023
- Managed 50 team members per shift.
- Created clear onboarding and training experience for new employees.
- Developed department incentives which motivated staff and resulted in a 50% increase in Guest satisfaction..
- Created system to track employee compliance with new developments and training.
- Performed detailed daily compliance checks, resulting in 99% score on Total Quality evaluations for 6 months.
Consultant
Hundred Acre
Milwaukee, WI
11.2021 - 06.2022
- Six Month Business Start Up Consultant
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Implemented payroll system and processed weekly.
- Implemented Food safety standards to ensure optimal product quality and maximum profit.
- Communicated with Health Inspector to ensure compliance with Food and Building Safety.
- Created inventory tracking system for food, equipment, and supplies.
- Implemented employee onboarding and time clock system.
General Manager
Rise & Grind Cafe LLC
Milwaukee, WI
11.2018 - 12.2021
- Created and implemented employee handbook, onboarding, and human resource processes.
- Connected with local vendors for ingredients, negotiating prices 6% below budget.
- Created positive collaborative environment to
- Secured $200,000 in grant dollars for renovation
- Exceeded sales targets by 11% by understanding diner preferences and recommending high margin menu items.
- Implemented cost-saving strategies that resulted in a 10% reduction in operational costs.
- Created, implemented, and attained Clients for Meal program for local group Homes.
- Adapted to pandemic practices by signing up with UberEats, GrubHub maintaining 90% of revenue.
- Spearheaded transition to online scheduling and hours.
- Created and posted specials on Social Media, which increased sales by 40%.
Executive Assistant
LEADERSHIP BY DR J/AALAM (non-profit)
MILWAUKEE, WI
12.2017 - 12.2019
- Contributed to development, planning and completion of project initiatives for a successful 501c3. Executed all administrative duties to create a 501c3. AALAM
- Planned and executed corporate meetings, lunches and special events for groups of 60-150+ attendees.
- Assisted in Organizing all event logistics and operations, including facility selection, pricing. Managed food and beverage selections and audio-visual arrangements.
Carpenter Apprentice
Southeast Carpentry Training Center
Pewaukee, WI
11.2016 - 12.2017
- Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter.
- Assisted master carpenters with wall/stud installations and commercial customers.
- Followed OSHA and corporate safety regulations and procedures.
Office Manager/Principal Asst.
Universal Academy
Milwaukee, WI
07.2013 - 08.2016
- Managed schedules, organized office functions, and oversaw daily operations with 200 employees.
- Reduced supplies cost by $4000 per month by bringing an inexpensive but quality supplier on board.
- Promoted to the position of office manager after only 6 months on the job, due to exceptional contribution to the organization.
- Implemented Board Meeting protocol and planning to ensure solid communication and efficiency of meetings.
Education
Certified Reading/Math Instructor - Education
Ohio Dept of Education
Marysville, OH01.2010
Certified Medical Assistant - Medical Assisting
ATI Career Center
Hurst, TX02.1997
Some College - Business Administration
Wisconsn Lutheran College
Milwaukee, WITimeline
General Manager
Paradies Lagardere
12.2023 - Current
Restaurant Manager
Olive Garden
12.2022 - 11.2023
Consultant
Hundred Acre
11.2021 - 06.2022
General Manager
Rise & Grind Cafe LLC
11.2018 - 12.2021
Executive Assistant
LEADERSHIP BY DR J/AALAM (non-profit)
12.2017 - 12.2019
Carpenter Apprentice
Southeast Carpentry Training Center
11.2016 - 12.2017
Office Manager/Principal Asst.
Universal Academy
07.2013 - 08.2016
Certified Reading/Math Instructor - Education
Ohio Dept of Education
Certified Medical Assistant - Medical Assisting
ATI Career Center
Some College - Business Administration
Wisconsn Lutheran College