G’Nai Bailey
Dallas,TX
Summary
Proven team player with a track record of enhancing customer loyalty at Dallas Aquatic Center by resolving complaints with empathy and professionalism. Skilled in cash handling and fostering positive environments, demonstrated through efficient service at Starbucks. Excels in high-stress situations, ensuring customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
02.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Dallas Aquatic Center
05.2024 - 09.2024
Cashier
Tom Thumb Food and Pharmacy
10.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Dog Daycare Attendant
Dawg Life
09.2022 - 02.2023
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Customer Service Representative
Dallas Aquatic Center
06.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Biscuit Bar
12.2021 - 03.2022
Education
Crossroads Academy
DeSoto, TXSkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
Timeline
Customer Service Representative
Dallas Aquatic Center
05.2024 - 09.2024
Barista
Starbucks
02.2023 - Current
Cashier
Tom Thumb Food and Pharmacy
10.2022 - 05.2023
Dog Daycare Attendant
Dawg Life
09.2022 - 02.2023
Customer Service Representative
Dallas Aquatic Center
06.2022 - 09.2022
Server
Biscuit Bar
12.2021 - 03.2022
Crossroads Academy
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