Génesis Mishell Solís Proaño
Leesburg,FL
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile. Maintains thorough knowledge of menu to make recommendations. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
8
8
years of professional experience
Work History
Server
Taqueria la Chona
Tavares , FL
02.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Digital Entrepreneur
Happycare.
Leesburg , Florida
02.2021 - Current
- Developed a comprehensive digital marketing strategy to increase brand awareness and customer engagement.
- Created content for multiple social media platforms, including Facebook, Instagram, and Twitter.
- Built relationships with influencers in the industry to promote products and services.
- Managed customer service inquiries via live chat, phone calls, emails.
- Produced multimedia content like videos or podcasts for greater visibility online.
Assistant Manager
Currito
Orlando , Florida
01.2023 - 11.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
Selling Agent
Sunsationsusa
Virginia Beach , VA
05.2022 - 09.2022
- Assisted customers in selecting appropriate products to meet their needs and preferences.
- Provided product demonstrations, answered customer questions about features and benefits, and offered suggestions for additional items.
- Maintained current knowledge of the company's products, services, promotions, and pricing.
- Processed payments using a variety of methods such as cash, credit cards, checks, money orders.
- Identified customer needs and suggested alternative products to meet those needs.
- Worked with other team members to ensure customer satisfaction.
- Developed relationships with customers through follow-up calls or emails after sales were completed.
Shop Seller
Burbujas
Guayaquil , Ecuador
01.2019 - 01.2022
- Greeted customers and provided assistance with product selection.
- Organized store shelves to keep merchandise organized and easy to locate.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns.
- Assisted in the development of promotional materials for displays.
- Provided excellent customer service by responding promptly to customer inquiries.
- Developed a thorough knowledge of products in order to answer questions from customers accurately.
- Processed online orders efficiently and ensured timely delivery of items ordered through e-commerce platform.
- Ensured compliance with all safety regulations regarding storage, display, and use of merchandise.
- Handled customer complaints professionally and courteously.
Administration and general worker
Hotel La Ría Durán
Durán , Ecuador
09.2016 - 05.2018
- Lead the work team of 12 workers (Sales, Reception, Security, Kitchen)
- Control of news in the company and workers
- Inventory management and control
- Manage purchases and sales that were made for the company
- Maintain relationships with suppliers for the development of events
- Management of the company's social networks
- Control over the accounting area of the company
Education
Bachelor of Science - Degree in Business Administration
Universidad Santiago De Guayaquil
Ecuador. 05-2022
Skills
- Guest Engagement
- Guest Relations Management
- Ordering Procedures
- Sales Techniques
- Food inspection
- Supply Restocking
- Order Management
- Food Running
- Point of Sale (POS) system operations
- Item promotion
- Positive and professional
- Effective customer upselling
- POS operation
- Cash Handling
- Food safety understanding
- Check payment processing
- Sales expertise
Jobreferences
- Marilinda Mojica - CURRITO MANAGER 407-879-4292
- carolina Barzola - SELLER MANAGER - 407-649-0152
Languages
- English, Intermediate
- French, Basic
Languages
English
Professional
Timeline
Server
Taqueria la Chona
02.2024 - Current
Assistant Manager
Currito
01.2023 - 11.2023
Selling Agent
Sunsationsusa
05.2022 - 09.2022
Digital Entrepreneur
Happycare.
02.2021 - Current
Shop Seller
Burbujas
01.2019 - 01.2022
Administration and general worker
Hotel La Ría Durán
09.2016 - 05.2018
Bachelor of Science - Degree in Business Administration
Universidad Santiago De Guayaquil
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