Génesis Villacís
Las Vegas,US
Summary
Customer-focused professional with skilled in delivering exceptional service, managing transactions, and preparing quality beverages. Dedicated to creating positive guest experiences and contributing to team success.
Overview
1
1
year of professional experience
Work History
Mixologist/Bartender
Ace Bartending Services
Las Vegas, NV
12.2024 - Current
- Studied most popular drinks including crafting Martinis, Sours, Manhattans, Collins and speciality shots, ensuring high quality beverage preparation and presentation.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily
- Implemented effective alcohol awareness procedures to prevent excessive guest intoxication, adhering strictly to state regulations and ensuring a safe environment.
- Demonstrated exceptional problem-solving skills, managing complex situations with ease and professionalism.
- Excelled in cash handling and management, accurately processing transactions and maintaining financial integrity
- Coordinated bar operations and logistics efficiently, enhancing overall workflow and customer service
- Adapted to dynamic environments and multitasked effectively, ensuring timely and efficient service during high-pressure situations.
- Fostered a positive atmosphere by engaging with customers individually, addressing their needs and handling difficult interactions with tact and professionalism.
Cashier
Rivas Mexican Restaurant
Las Vegas, NV
07.2024 - Current
- Skilled in handling cash, processing card payments, refunds, and other payment methods.
- Accurate in entering orders into the system and ensuring correct preparation.
- Knowledge of systems to coordinate table bookings and schedules.
- Experience with cash register reconciliation, income balancing, and generating daily reports.
- Friendly and professional demeanor, ensuring a positive dining experience for customers.
- Ability to handle customer complaints effectively and professionally.
- Strong communication skills to coordinate with the kitchen and customers.
- Ability to prioritize tasks during peak hours.
- Remain calm and efficient in high-demand environments.
- Ability to handle transactions, answer questions, and coordinate with the team simultaneously.
- Familiarity with the menu, ingredients, and promotions to answer customer inquiries.
- Skilled at recommending items or promotions to increase sales.
- Quick learner with the ability to adapt to new processes or restaurant technologies.
Education
College - Business Administration
Tecnológico Superior Almirante Illingworth
Guayaquil, Ecuador05.2015
High School -
Colegio Tecnico Experimental Veintiocho De Mayo
Guayaquil, Ecuador01.2010
Skills
Health Card , TAM Card
- Mixology techniques
- Cleaning & sanitizing
- Cash handling & management
- Multitasking & prioritizing
Languages
Spanish Fluent
English Basic
Timeline
Mixologist/Bartender
Ace Bartending Services
12.2024 - Current
Cashier
Rivas Mexican Restaurant
07.2024 - Current
College - Business Administration
Tecnológico Superior Almirante Illingworth
High School -
Colegio Tecnico Experimental Veintiocho De Mayo
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