Gianessa Nieto
Business Owner
FL
Summary
Extensive experience in the field of clerical administration, management and sales. Phenomenal interpersonal and communicational skills. Highly exceptional experience with Wordpress, Microsoft, Excel and other data programs. Successfully running two separate businesses in Web Design/ Development and Health & Fitness Industry. Capable of typing 60+ words per minute. Highly efficient in multitasking and time management while in high pressure situations. Entrusted with the protection and maintenance of highly classified information. Abundant experience in monetary transactions. Specializing in diversified demographics and cultures on a global scale. Bilingual, fluent in both Spanish and English. Constantly exceeding expectations. Innate leadership qualities in order to maintain a forward momentum and professional atmosphere.
Overview
17
17
years of professional experience
Work History
Web Designer
Cardinal Media Solutions
Key West, FL
07.2020 - Current
- Translated customer requirements into technical site concepts for bidding and initial planning purposes.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Developed site navigation by funneling traffic through content.-
- Designed highly engaging interactive user interfaces that complied with modern web standards.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
- Completed domain name registrations and maintained website and web hosting account.
Domestic Engineer
Self Employed
Key West, FL
01.2018 - Current
- Responsible for maintaining pristine household with tasks including but not limited to:
- Scheduling appointments and organizing multiple separate schedules to function cohesively
- Completing any and all childcare for 3 children ages 4 and under simultaneously
- Ensuring any and all household related tasks are complete
- Managed finances- Paid bills from designated funds and kept bookkeeping account details for reference along with creating and following budget.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
NASM Certified Personal Trainer
Self-employed
Key West, FL
04.2016 - Current
- Trained 5-10 Clients daily to assist in achieving and excelling in personal goals.
- Designed specific workout systems for individual clients increasing their performance by over 50% over 6 month period.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions with over 10 individuals simultaneously
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results therefore increasing sales by 40% over 90 day period.
Records Clerk
Key West Police Department
Key West, FL
10.2016 - 01.2018
- Excellent daily records maintenance completed through meticulous editing, correcting and filing completed submissions electronically
- Held accountable for records retention and submitting not only electronically, but all paper copies to other agencies as well
- Constantly exceeded daily expectations through outstanding multitasking and time management skills
- Implemented department policies to ensure professional work atmosphere and regulation of records
- Completed all tasks at hand regardless of their nature in order to ensure forward momentum for department
- Organized and managed PAL (Police Athletic League) camp for over 50+ kids
- Assisted with typing, data entry and managing over 100+ calls per day
- Updated records with new information daily.
Reservations Agent
Tranquility Bay Beach House Resort
Key West, FL
01.2016 - 05.2016
- Increased company revenue by 25% exemplifying outstanding customer service and implementing strategic sales techniques
- Held accountable for addressing and resolving guests’ needs and concerns
- Performed clerical duties while managing high call volumes.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Handled billing information over phone
Bank Teller
First State
Key West, FL
05.2015 - 02.2016
- Held accountable for substantial amounts of currency and monetary transactions totaling over 200,000 in cash daily
- Attended customers’ needs through both exquisite and efficient customer service increasing sales by over 30%
- Engaged in 100+ monetary transactions daily
- Entrusted with classified bank and customer information.
- Counted and packaged currency and coins.
- Sold and cross-sold bank products to new and existing customers generating increase in sales.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered over 50+ telephone inquiries on checking and savings accounts, loans and lines of credit daily.
Sales Associate Specialist
The Home Depot
Key West, FL
12.2014 - 05.2015
- Increased revenue by 20% through in-store and over-the-phone sales
- Coordinated customer deliveries, installations, and appointments
- Responsible for engaging in multiple monetary transactions
- Ensured client satisfaction and retention through phenomenal customer service.
- Managed over 100+ calls per day
- Educated clients on current promotional offerings and products using persuasive selling tactics
Leasing Consultant
Franklin Street Management
Tampa, FL
06.2014 - 11.2014
- Responsible for addressing and resolving client needs and concerns increasing client satisfaction and retention
- Developed new clientele and increased revenue by 15% producing annual leasing contracts
- Responsible for resident event planning and coordinating
- Fabricated and implemented new advertising strategies.
Multi-Channel Sales Associate
Best Buy Stores
Tampa, FL
03.2013 - 05.2014
- Increased clientele and revenue through enthusiastic customer service
- Developed new strategies to promote customer satisfaction while simultaneously creating increase in sales
- Coordinated major brand name product release events
- Communicated to different departments in order to ensure smooth delivery of both product and customer service.
- Managed over 100+ calls per day
Leasing Consultant
Paradigm Properties
Gainesville, FL
06.2012 - 03.2013
- Organized and planned both residential and marketing events
- Ensured client satisfaction and retention through phenomenal customer service, managed over 100+ calls per day
- Responsible for resolving client needs and concerns
- Increased sales by 30% by implementing strategic sales techniques
- Took inventory and restocked supplies when needed
- Maintained office space neat and presentable
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
Education
Bachelor of Science - Psychology / Finance
University of Florida
Gainesville, FL06.2013
Some College (No Degree) -
Florida Keys Community College
Key West, FLHigh School Diploma -
Key West High School
2011
Skills
- Work Planning and Organization
- Verbal and Written Communication
- Inventory Control
- Multitasking and Prioritizing
- Time Management, Detail-Oriented
- Microsoft Office, Excel
- Team Support and Collaboration
- Professional and Courteous
- Guest Service and Support
- De-escalation Techniques
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Web Designer
Cardinal Media Solutions
07.2020 - Current
Domestic Engineer
Self Employed
01.2018 - Current
Records Clerk
Key West Police Department
10.2016 - 01.2018
NASM Certified Personal Trainer
Self-employed
04.2016 - Current
Reservations Agent
Tranquility Bay Beach House Resort
01.2016 - 05.2016
Bank Teller
First State
05.2015 - 02.2016
Sales Associate Specialist
The Home Depot
12.2014 - 05.2015
Leasing Consultant
Franklin Street Management
06.2014 - 11.2014
Multi-Channel Sales Associate
Best Buy Stores
03.2013 - 05.2014
Leasing Consultant
Paradigm Properties
06.2012 - 03.2013
Bachelor of Science - Psychology / Finance
University of Florida
Some College (No Degree) -
Florida Keys Community College
High School Diploma -
Key West High School
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