Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gnoleba Seri

Newburgh,NY

Summary

Versatile hospitality professional with 7 years background. Knowledgeable about front office operations and possesses great customer service skills. Thrives in high-volume environments using multi-tasking and time management strengths.

Overview

7
7
years of professional experience

Work History

Night Auditor

RH
06.2022 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Oversaw overnight staff including night cleaners, engineering and security.
  • Ensure the safety of the property and in-house guests
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Front Desk Agent

Baccarat Hotel & Residences
08.2018 - 06.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Front Desk Agent/Assistant Front Office Manager

Hudson Hotel
08.2016 - 08.2018
  • Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
  • Supervised front desk staff consisting of 10 employees.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Provided resources for training new employees and ongoing training for current staff.
  • Monitored front desk staffing hours and scheduled weekly employee shifts.
  • Worked with housekeeping team to resolve issues or questions.
  • Welcomed guests and focused on providing positive lodging experience.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Maintained high level of service and hospitality, contributing to corporate service recognition for property.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Education

Bachelor of Science - Health And Exercise Physiology

Ursinus College
Collegeville, PA
05.2016

Skills

  • Staff Training
  • Exemplary Interpersonal Skills
  • Resolving Issues
  • Conflict Mediation
  • Audit Reporting
  • Verbal and Written Communication
  • Hospitality Service Expertise
  • Microsoft Office Certify
  • Fluent French Speaker

Languages

French
Native or Bilingual

Timeline

Night Auditor

RH
06.2022 - Current

Front Desk Agent

Baccarat Hotel & Residences
08.2018 - 06.2022

Front Desk Agent/Assistant Front Office Manager

Hudson Hotel
08.2016 - 08.2018

Bachelor of Science - Health And Exercise Physiology

Ursinus College

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Gnoleba Seri