Mellisa Hancock
Executive Assistant
Nephi,UT
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Office and Documentation Specialist
Brigham Young University
Provo, UT
11.2018 - Current
- Use CAD and Revit to make maps, record, and update all network equipment for over 50 IDF rooms on Provo campus.
- Recorded and closed work orders completed by network installation technicians.
- Created an improved and more efficient student onboarding process.
- Audited network equipment on campus and reassured that all documentation is correct, consumable, and easily accessed
- Oversaw and completed hiring process and onboarding of all student employees in our department.
- Complete ongoing education and professional development.
- Directed monthly team meetings.
- Provided staff training and mentorship in preparing communication content for project and construction management.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Converted documents from AutoCAD to Revit.
- Created an audit process to assure all data is easily accessible, useable, and helpful.
Executive Administrative Assistant
Ernest Health/Utah Valley Specialty Hospital
Provo, UT
11.2013 - 01.2019
- Executive Assistant to CEO and 2 additional C-Suite executives and provided assistance to 12 member Senior Management Team and Medical staff at Utah Valley Specialty Hospital.
- Assistant to the Vice President of education and development for Ernest Health.
- Accomplished 100% compliance for all physician credentialing for UVSH.
- Created employee recognition program for Human Resources.
- Assisted in day-to-day HR responsibilities.
- Ensured all meeting minutes, policies and procedures, physician information, and vendor contracts were in compliance with the Joint Commission Certification.
- Updated all licenses for the facility and departments.
- Created payroll process for radiology technicians.
- Arranged and executed all continuing education for nurses, social workers, and case managers over 36 hospital campuses nationwide.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for 12 members of Senior Managment.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips for 3 C Suite executives, Senior Management Team and Vice-President of Education and Development.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Investigated topics and produced concise summaries use.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Organized, purchased, and coordinated all employee, physician, and marketing gifts, team parties, employee incentives, and quarterly bonuses.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Created expense reports using Workday.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Office and Financial Manager
Trapnell Orthodontics
Springville, UT
06.2001 - 01.2014
- Created a payroll process that ensured benefits for all employees that worked over 30 hours per week.
- Oversaw six rental properties, collected rent, updated contracts, arranged any maintenance needs, and was renter contact.
- Led communication between doctor and patients, employees, and contractors.
- Processed mail
- Attended annual professional development training to ensure latest processes were being utilized.
- Designed marketing plan that led to a 20% increase in provider referrals.
- Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records.
- Complete patient financial contracts, billed their insurance, and created affordable payment plans.
- Identified and investigated variances to financial plans and forecasts.
- Developed reporting for executive financial reviews.
- Developed system for internal collections program and consulted attorney on final project.
- Oversaw administrative staffing by recruiting, interviewing and onboarding new personnel.
- Managed 25 team members across two offices.
- Contributed to effective hiring process by interviewing applicants and making recommendations for best candidate to leadership.
Education
Bachelor's degree - Business/Human Resources
Western Governors University
06.2018 - 09.2021
Skills
Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Timeline
Office and Documentation Specialist
Brigham Young University
11.2018 - Current
Bachelor's degree - Business/Human Resources
Western Governors University
06.2018 - 09.2021
Executive Administrative Assistant
Ernest Health/Utah Valley Specialty Hospital
11.2013 - 01.2019
Office and Financial Manager
Trapnell Orthodontics
06.2001 - 01.2014
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