Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Goamattee Samaroo

Hempstead,NY

Summary

Client Services Supervisor with expertise in managing, training, and guiding teams to optimize client services. Skilled in resolving complex customer issues, improving service delivery processes, and maintaining high-level customer satisfaction. Proficient in strategic planning, team leadership, problem-solving, and communication. Achievements include reducing client complaints and increasing overall customer satisfaction through effective management strategies.

Overview

10
10
years of professional experience

Work History

Client Services Supervisor

Northwell Health
, NY
12.2018 - Current
  • Trained new staff on company policies, procedures, and customer service techniques.
  • Developed and implemented policies and procedures to improve customer service efficiency.
  • Supervised and coordinated the daily operations of the client service team, ensuring that all customer inquiries were addressed in a timely manner.
  • Ensured compliance with company policies and procedures related to customer service activities.
  • Conducted regular performance reviews for team members to ensure job satisfaction and effectiveness.
  • Collaborated with other departments to ensure customers' needs are met effectively.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Resolved escalated customer disputes in an efficient manner while upholding company values.

Client Service Specialist

Northwell Health
, NY
05.2016 - 12.2018
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Recommended changes or improvements in existing training processes as needed.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Explained goals and expectations required of trainees.

Client Service Representative

Northwell Health
03.2014 - 05.2016
  • Provided customer service support to clients in a timely and efficient manner.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Identified opportunities for process improvements within the organization's customer service department.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Participated in training sessions and workshops related to customer service best practices.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Resolved customer complaints in a courteous manner while adhering to company policies.
  • Applied HIPAA privacy and security regulations while handling patient information.

Education

Associate of Applied Science - Health Administration

Nassau Community College
Garden City, NY
09-2022

Skills

  • Schedule Management
  • Strong leadership
  • Customer Relations
  • Training and mentoring
  • Interpersonal Skills
  • Team building
  • Active Listening
  • Multitasking
  • Written and verbal communication
  • Adaptability
  • Proficient in MS Office
  • Sale Force
  • Teams
  • Organizational Skills

Accomplishments

  • Northwell Health 90/90 Leader for 2years

Timeline

Client Services Supervisor

Northwell Health
12.2018 - Current

Client Service Specialist

Northwell Health
05.2016 - 12.2018

Client Service Representative

Northwell Health
03.2014 - 05.2016

Associate of Applied Science - Health Administration

Nassau Community College

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Goamattee Samaroo