Summary
Overview
Work History
Education
Skills
Timeline
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Goddess Allen

Training And Development Manager
Chesapeake,VA

Summary

Intuitive manager offering high-level emotional intelligence and 12 year history of expanding training options and program reach. Incorporates new topics and adjust training resources to meet changing business needs. Decisive leader and complex problem solver with excellent organizational skills and big picture approach.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Training Specialist/Sales Manager

HUB International
Chicago, IL
12.2018 - Current
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Structured internal role-playing exercise is to improve agents sales effectiveness, overcome client objections and enhance client renewal rates

Terminal Manager

Greyhound Bus Terminal
New York, NY
09.2011 - 01.2019
  • Planned and coordinated outbound trips with drivers to achieve arrival time accuracy.
  • Generated profit and loss statements and financial overviews of terminal.
  • Hired, trained and educated new employees to improve company performance and efficiency.
  • Maintained flexibility to work variety of shifts and days of the week consistent with demands of terminal environment.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.

Education

Associate of Business Administration - Accounting And Finance

Berkeley College
New York, NY
08.2001 - 05.2004

Skills

New hire on boarding via Workday

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Timeline

Training Specialist/Sales Manager

HUB International
12.2018 - Current

Terminal Manager

Greyhound Bus Terminal
09.2011 - 01.2019

Associate of Business Administration - Accounting And Finance

Berkeley College
08.2001 - 05.2004

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Goddess AllenTraining And Development Manager