Godfrey Deveaux
Tulsa,OK
Summary
Seeking to obtain a position as a team-player in a people-oriented organization with the opportunity to maximize customer-service experience in a challenging environment to achieve the corporate goals. Skill set includes: Customer Service/Manager Teacher Computers Musician Guest Relations Food Service Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Ambassador/Auditor
SonoBello
Tulsa, OK
04.2024 - Current
- Be Liaison between surgeon and patient
- Ensure quality standards are met on all files, assign necessary tasks, and create operational strategies.
- Ensure all appointments are properly booked and patient information is accurate.
- Ensure all patient contact is properly dispositioned, and their files are routed to the correct sources.
- Enhance patient experience through meticulous medical screening, consultation booking, and comprehensive file preparation, driving seamless surgical center operations.
- Maintain impeccable patient records and surgical center documentation, facilitating smooth consultations and procedures while upholding stringent quality standards.
Branch Operations Coordinator
Apria Healthcare
Shingle Springs, California
08.2022 - Current
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Enforced branch compliance with audit and regulatory procedures
- Answered incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status, and other general inquiries
- Completed outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status, and patient Wellness Calls
- Reviewed incoming faxed orders and determined action to be taken
- Collaborated with back-office qualification teams to facilitate timely processing of orders
- Partnered with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements
- Greeted and supported walk-in customers
- May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed
- Handled requests for audit and documentation purposes
- Collected payment and billing information as needed
- Ordered inventory or office supplies
- Performed other duties as required.
Client Success Manager
04.2019 - 07.2022
Learner Service Student Advisor
Ultimate Medical Academy
Tampa, Fl
06.2016 - 04.2019
- Assisted clients with student loan debt relief
- Processed Income-driven Repayment Applications
- Advocated three-way phone calls between clients and servicers
- Resolved any service problems and customer complaints
- Assisted clients with Financial Wellness
- Processed billing and billing requests
- Managed 30 plus employees
- Conducted periodic appraisals of team members and identifying areas for improvement
- Created and presented regular reports to senior management.
Fine Arts Pastor
Love First Christian Center
Tampa, Fl
10.2013 - 06.2016
- Assisted students in their growth and development by constructing meaningful educational plans
- Monitored progress toward educational/career goals
- Discussed and reinforced linkages and relationships between instructional program and occupation/career
- Interpreted and provided rationale for institutional policies, procedures, and requirements
- Conducted initial outbound Recovery calls within 5 days of assignment date
- Initiated appropriate and timely follow-up with the legal team to postpone, suspend and/or resume legal action
- Worked assigned Recovery queue or call lists daily ensuring all tasks are closed on or before the target completion date
- Negotiated and setup acceptable up-to-date arrangements
- Monitored Repay Plans to ensure adherence and made follow-up or reminder calls as needed
- Took inbound calls and resolved any issues customers may have.
Legal Account Representative
Asset Acceptance
Tampa, Fl
09.2012 - 10.2013
Technical/Customer Care Representative
Cox Communications
Oklahoma City
06.2007 - 07.2012
- Supervised all paid and volunteer staff in Music, Worship & Fine Arts
- Oversaw sound and video equipment and staff
- Managed equipment, instruments, and music including copyrights and library
- Drafted and managed the budget
- Conducted initial outbound Recovery calls within 5 days of assignment date
- Initiated appropriate and timely follow-up with the legal team to postpone, suspend and/or resume legal action
- Worked assigned Recovery queue or call lists daily ensuring all tasks are closed on or before the target completion date
- Negotiated and setup acceptable up-to-date arrangements
- Monitored Repay Plans to ensure adherence and made follow-up or reminder calls as needed
- Took inbound calls and resolved any issues customers may have.
Education
Bachelor of Arts - Human Resources Management
Rasmussen University
Minneapolis, MN01.2025
Skills
- Musician
- Guest Relations
- Food Service
- Encouraging manager
- Collaboration
- Account updates
- Customer Relations
- Schedule Management
- Training and mentoring
- Staff mentoring & leadership
- Brand enhancements
- Excellent Client service optimization
- Sales proficiency
- Very Good Key accounts development
- Team Building
- Appointment Scheduling
- Data entry proficiency
- Resourcefulness and Initiative
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
- Managerial Leadership
- Pastoral Leadership
Timeline
Patient Ambassador/Auditor
SonoBello
04.2024 - Current
Branch Operations Coordinator
Apria Healthcare
08.2022 - Current
Client Success Manager
04.2019 - 07.2022
Learner Service Student Advisor
Ultimate Medical Academy
06.2016 - 04.2019
Fine Arts Pastor
Love First Christian Center
10.2013 - 06.2016
Legal Account Representative
Asset Acceptance
09.2012 - 10.2013
Technical/Customer Care Representative
Cox Communications
06.2007 - 07.2012
Bachelor of Arts - Human Resources Management
Rasmussen University