Godfrey Edokpia
Summary
- 10+ years - Customer Contact, Quality Assurance and Compliance
- 10+ years - Business Execution, Underwriting and Implementation
- 10+ years - Credit Risk Management and Financial Services
Overview
8
8
years of professional experience
Work History
Operations Team Lead/Escalations Representative
Bank Of America
02.2019 - 11.2021
- Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
- Completed in-depth research for 50+ technical issues and helped establish procedures to prevent repetitive problems.
- Maintained and revised 25+ policy procedures for general operation of return mail program and processes.
- Displayed strong phone etiquette and handled 30+ escalated calls daily.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Mentored 20+ team members and managed employee relationships.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Cross-trained 30+ employees on return on mailed and written complaints in order to provide skilled back-up for other lines of business.
- Generated reports detailing findings and recommendations.
Lead Credit Underwriter/Counselor
Neighborhood Assistant Corp Of America (NACA)
03.2017 - 01.2019
- Achieved high level of accuracy in analyzing credit applications, resulting in well-informed lending decisions and reduced financial risk.
- Maintained up-to-date knowledge of market trends, allowing for informed decision-making in evaluating applications.
- Worked closely with other departments such as legal, collections, and customer service teams to address 100% issues arising from approved loans efficiently.
- Enhanced efficiency of underwriting process by implementing comprehensive risk assessment models resulting in 100% quality score.
- Upheld strict adherence to confidentiality policies when handling sensitive client information resulting in zero complaint across team.
- Supported team members in their professional development by providing guidance on complex cases resulting in 25% increase in productivity.
- Collaborated with loan officers and sales teams for seamless communication during application process cutting process time by over 15%.
- Reduced risk exposure through diligent evaluation of applicants'' creditworthiness and recommending appropriate credit limits.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Credit Portfolio Consultant (WIM)
Wells Fargo
06.2016 - 03.2017
- Provided control advise and issue trends to stay abreast of major business activities and changes.
- Audited credit portfolios relating to credit, collateral, and capacity and maintained 98%+ rate of accuracy.
- Performed audits of closed loans and ensured loans were underwritten according to policies and procedures.
- Ensured procedures met all regulatory requirements and complied with best practices, internal policies, and procedures.
Senior Credit Risk Analyst
Rushmore Loan Management Services LLC
03.2014 - 03.2017
- Supported and mentored 15+ underwriter resulting in 30% increase in productivity.
- Identified process issues, researched them, brought stakeholders together and document findings. RESULT: Development of long-term solution
- Maintained communication with internal partners. RESULT: Smooth running of team process
- Implemented new processes for loan movement, conducted individual loan reviews, and assisted in training objectives. RESULT: Increased productivity and eliminated errors
- Created and presented 5+ PowerPoint decks for audit team on varying subject areas monthly.
- Drove initiative management with consistent process improvement of cycle. RESULT: 25% increase in client satisfaction.
- Led weekly meetings on portfolio performance/team operations processes. RESULT: Raised team awareness
Education
No Degree - Certificate in Data Analytics And Visualization
University of North Carolina At Charlotte
Charlotte, NC11.2019
Master of Science - Information Science
University of Ibadan
Nigeria07.2003
Bachelor of Science - Agriculture
University of Ibadan
Nigeria07.1998
Skills
- Client Relationship Management
- Multi-Tasking and Negotiation Abilities
- Outstanding Interpersonal Skills
- Outstanding People and Time-Management Skills
- Microsoft Office (Expert), Sharepoint and Spreadsheet tracking
- Compliance Management and Problem-solving abilities
- Complaint Handling and De-Escalation Techniques
- Customer service excellence
- Teamwork and Collaboration
- Excellent Communication and Documentation Skills
- Attention to Detail and Active Listening skills
- Calm and Professional Under Pressure
Timeline
Operations Team Lead/Escalations Representative
Bank Of America
02.2019 - 11.2021
Lead Credit Underwriter/Counselor
Neighborhood Assistant Corp Of America (NACA)
03.2017 - 01.2019
Credit Portfolio Consultant (WIM)
Wells Fargo
06.2016 - 03.2017
Senior Credit Risk Analyst
Rushmore Loan Management Services LLC
03.2014 - 03.2017
No Degree - Certificate in Data Analytics And Visualization
University of North Carolina At Charlotte
Master of Science - Information Science
University of Ibadan
Bachelor of Science - Agriculture
University of Ibadan
Similar Profiles
Yaquelin GuevaraYaquelin Guevara
Relationship Manager Business Owner Specialist at Bank Of AmericaRelationship Manager Business Owner Specialist at Bank Of America
DEVI SITHDEVI SITH
Operations Consultant at Bank of AmericaOperations Consultant at Bank of America
AUSTIN MONREALAUSTIN MONREAL
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Scott PetersenScott Petersen
Mortgage Loan Originator/Loan Structure Specialist at Bank of AmericaMortgage Loan Originator/Loan Structure Specialist at Bank of America
Maydeli MorenoMaydeli Moreno
Lead Escalations Representative (Executive Office Team Lead) at Wells FargoLead Escalations Representative (Executive Office Team Lead) at Wells Fargo