Godfrey Ugiagbe
Columbus,OH
Summary
Executive Summary Results-driven, goal-oriented professional with experience in accounting, risk management, data analysis, research, and problem resolution, with a unique combination of 18 years of experience in data analysis, taxation, customer service, and managerial services. Distinguished ability to review and identify gaps in systems, operations, policies, and procedures. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst (AD-HOC Task)
HSBC
04.2023 - 09.2023
- Assist with auditing DBS-Ops; Data governance and controls within the business processes, identifying gaps and gathering evidence from 4 business process owners (BPOs) to determine the type of controls within the interactive fields, and making recommendations based on findings to initiate the required remediation that ensures compliance and safety in system processes.
Jr. Financial Controller -Consultant
HSBC
02.2022 - 09.2023
- Coordinate accounting transactions to stay in line with GAAP within the US DATA Remediation Project as authorized by the Office of the Currency comptroller (OCC)
- Manage reports, budget development, perform quarterly financial analysis, and review accounts payables and receivables to meet accounting standards and regulatory requirements
- Liaise with the finance department in the UK over purchase orders and receipts submitted from various workstreams to ensure accuracy
- Assist with annual budgeting/forecasting and planning process; administer and review all financial plans and compare actual results to identify, explain, and correct financial variances
- Monitor monthly burn rate against the projected cost for 2022/2023 and advise senior management of possible deficiencies that may impact the cost to completion
- Hold Bi-Weekly meetings with department heads in India, the UK, and New York over deliverables and areas of need that may influence cost increase/reduction as evidenced in the percentage of work completed
- Assisted the Project manager with Data gathering from various departments, which was used in formulating a business case required for sourcing additional funds to aid the project completion into 2023/2024 due to the OCC added tasks.
Accountant Officer
Felbry College - School of Nursing
04.2018 - 08.2021
- Performed various accounting tasks and transactions, including journal entries of cash activities – Prepare cash flow reports, -Asset write-off accounts, and - Process account write-offs per management approval
- Assist with financial transactions; prepare accounts receivable and accounts Payable and check printing, resolve refunds and or billing inaccuracies
- Worked proactively with other departments to identify and resolve accounts receivable-related issues.
- Prepared monthly journal entries and reconciliations.
- Completed year-end closing processes with external auditors.
- Assisted in the upgrade and conversion of in-house financial systems.
Financial Aid Manager
Felbry College - School of Nursing
04.2018 - 08.2021
- Delegated and supervised a team of 6 people within the finance department
- Monitored SAP to ensure compliance with DOE regulations
- Managed semester-by-semester data analysis for growth metrics
- Perform an internal audit to ensure compliance with GAAP and GAGAS (General Accepted Government Auditing Standard) within the financial aid department
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Prepared cash flow projections, cost analysis, and monthly, quarterly, and annual reports.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Utilized financial software to prepare consolidated financial statements.
Investment Servicing Associate | Wealth Management
J.P Morgan Chase
02.2016 - 03.2018
- Monitored and processed workflow activities to ensure investment contracts sent through the annuity back-office are adequately reviewed to meet department and regulatory (SEC, DOL, FINRA, AML) requirements
- Proactively worked with team members to reduce Carrier NIGO down to a record 67% compared to previous years
- Cross-trained with 529 teams to help manage production and meet SLA expectations
- Managed customer relationships by building a clear line of communication
- Ensured client inquiries are met in a prompt and satisfactory manner with documented results
- Received five prestigious departmental awards for outstanding performance two years in a row – also recognized for proactively anticipating business needs, strategizing to ensure team capacity is in place to meet these expectations.
Dialer Analyst
Discover Financial Service
09.2012 - 11.2015
- Performed production analysis using prior years' data, calculated daily forecasts, and provided management with necessary recommendations on possible opportunities to achieve business goals
- Saved departmental budget by reducing costs by over 28% during the 2nd and 3rd Quarters of 2014
- This translated to over 644 million dollars in earnings
- Remotely managed all of Lake Park, Utah call centers from Ohio, maintained constant communication with managers and supervisors via email, phone, and chat, and coordinated technology changes and production creating positive work expectations
- Administered aspect dialing platforms for all CRMA functions -Managed an average of 20 to 30 various campaigns simultaneously providing calls to 90 plus agents in five functional areas, - Received a High-Five award for anticipating business needs and owning customer’s issues from start to finish
- Assisted in revamping the department's procedures by leveraging the best and most efficient work case scenarios as related to each client, - resolved the client’s needs per legal procedures and policies.
Fraud Prevention (Account Manager)
Discover Financial Service
01.2012 - 01.2013
- Monitored, detected, and scrutinized all financial activities and transactions that ticker outside of the normal business process that may negatively impact the organization
- Provided prompt and appropriate action on identified suspected transactions to prevent potential losses
- Tracked the database for monthly losses, provided solutions, and took action to curb these losses
- Improved Call Quality from 80% to 97.50%
- Reduced the fraud Set up Compliance defect by 2%
- Reviewed detailed fraud detection information from various sources that provide a suspect or unusual activity requiring research and follow-up.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Education
Some College (No Degree) - Data Warehousing For Business Intelligence
Colorado University
OnlineMaster of Science - Business Economics And Finance
CUNY Brooklyn College
New York, NY12.2011
Bachelor of Science - Accounting
CUNY Brooklyn College
New York, NY09.2009
Skills
- MS Word
- MS PowerPoint
- MS Excel
- Variance Analysis
- Business Analysis
- Quick-Books
- Business Process Improvement
- Data Mapping
- Workflow Analysis
- Gap Analysis
- Cost-Benefit Analysis
- Data Mining
- Forecasting and Planning
Certification
Anti-Money Laundry (AML), Series 11-13
Timeline
Business Analyst (AD-HOC Task)
HSBC
04.2023 - 09.2023
Jr. Financial Controller -Consultant
HSBC
02.2022 - 09.2023
Accountant Officer
Felbry College - School of Nursing
04.2018 - 08.2021
Financial Aid Manager
Felbry College - School of Nursing
04.2018 - 08.2021
Investment Servicing Associate | Wealth Management
J.P Morgan Chase
02.2016 - 03.2018
Dialer Analyst
Discover Financial Service
09.2012 - 11.2015
Fraud Prevention (Account Manager)
Discover Financial Service
01.2012 - 01.2013
Some College (No Degree) - Data Warehousing For Business Intelligence
Colorado University
Master of Science - Business Economics And Finance
CUNY Brooklyn College
Bachelor of Science - Accounting
CUNY Brooklyn College
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