Godnetra Pinder
Charleston,SC
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Aloft Charleston Airport & Convention Center
05.2024 - 12.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Hotel Front Desk Supervisor
Big Fish Vacation Lodge
09.2021 - 12.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Accounts Receivable Supervisor/Customer Care Representative
Security Systems International
01.2016 - 09.2021
- Updated aging reports based on daily audits.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Resolved complaints from clients and customers and fielded overall company reviews.
- Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Verified discrepancies and resolved clients' billing issues
- Enhanced team productivity by providing regular training on accounting software and tools.
Office Administrative Assistant
Silver Maintenace
01.2011 - 09.2014
- Make Staff schedules
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Rihanna's Fashion
08.2007 - 11.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers to encourage repeat business.
Restaurant Waiter
Gully's Restaurant and Sports Lounge
01.2003 - 07.2007
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
Certificate of Technical Studies - Accounting And Finance
Bahamas Technical And Vocational Institute
Grand Bahama, BahamasHigh School Diploma -
St. Georges High School
Grand Bahama. The Bahamas05-2007
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest relations
- Oral and written communications
- Concierge services
- Hospitality service expertise
Timeline
Front Desk Agent
Aloft Charleston Airport & Convention Center
05.2024 - 12.2024
Hotel Front Desk Supervisor
Big Fish Vacation Lodge
09.2021 - 12.2022
Accounts Receivable Supervisor/Customer Care Representative
Security Systems International
01.2016 - 09.2021
Office Administrative Assistant
Silver Maintenace
01.2011 - 09.2014
Sales Associate
Rihanna's Fashion
08.2007 - 11.2010
Restaurant Waiter
Gully's Restaurant and Sports Lounge
01.2003 - 07.2007
Certificate of Technical Studies - Accounting And Finance
Bahamas Technical And Vocational Institute
High School Diploma -
St. Georges High School
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