Godwill Kpodjia Glikpanu
Rochester,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
02.2022 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Collaborated effectively in a team-oriented, fast paced environment to expedite orders, ensure satisfactory customer service, and maintain a quick workflow
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Organized storage of excess currency securely in designated safes or vaults according to company guidelines.
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
Education
Associate of Arts - Journalism
Monroe Community College
Rochester, NY05.2025
Skills
- Strong written and verbal communication skills
- Detail-oriented with excellent organizational abilities
- Money handling abilities
- Brand representation
- Ability to work effectively in team setting as well as independently
- Adaptability and quick learner in fast-paced environments
Additional Skills
- Proficient in Adobe Photoshop for graphic design and image editing.
- Experienced in Adobe Premiere for video editing and production.
- Knowledge of Microsoft Excel for data analysis and reporting.
Timeline
Guest Advocate
Target
02.2022 - Current
Associate of Arts - Journalism
Monroe Community College
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