Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative
Godwin Edet

Godwin Edet

Atlanta,GA.

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

12
12
years of professional experience

Work History

Customer Accounts Manager

Honda Financial Services
03.2023 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients..
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Customer Service Representative Manager

Talabi Autos
12.2022 - 03.2023
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Managed sales negotiations and financing options.
  • Showcased vehicle features and took customers on test drives in local area.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Consistently exceeded quotas by pursuing and closing sales.

Customer Service Representative

Amazon, Delivery Station Atlanta - Atlanta, GA
01.2021 - 11.2022
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Updated customer service database with new information, address changes and contact details.
  • Immediately brought critical issues to customer service manager for resolution.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Bank Manager

United Bank For Africa Headquaters, Marina
12.2011 - 10.2019
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously and respectfully.
  • Oversaw daily operations in customer service relations with 10-strong team members
  • Updated customer information into account databases for future use.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Attended training sessions to grow knowledge of company products and services.
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Identified and capitalized on community business opportunities with effective networking.
  • Protected company assets with strategic risk management approaches.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Recruited, interviewed, hired and trained [Number] employees and implemented mentoring program to promote positive feedback and engagement.

Education

Diploma - Data Analytics &SQL

University of California, Berkeley
Berkeley, CA
11.2023

Certification - IT Support Fundamentals

Google Certification
Atlanta
11.2022

Bachelor of Science - Business Administration

University Of Lagos
Nigeria
06.2003

Skills

  • Skill Development
  • Issue Resolution
  • Payroll Administration
  • Retail Execution
  • Marketing
  • Outside Sales
  • Product Knowledge
  • Staff Monitoring
  • Data Entry
  • Performance Evaluations
  • Inbound and Outbound Calls
  • Continuous Improvement
  • Production Goal Setting
  • Employee Retention
  • Tech Support
  • Team Coaching
  • Inside Sales
  • HR Support

Additional Information

  • Willing to relocate: , Anywhere Authorized to work in the US for any employer

Timeline

Customer Accounts Manager

Honda Financial Services
03.2023 - Current

Customer Service Representative Manager

Talabi Autos
12.2022 - 03.2023

Customer Service Representative

Amazon, Delivery Station Atlanta - Atlanta, GA
01.2021 - 11.2022

Bank Manager

United Bank For Africa Headquaters, Marina
12.2011 - 10.2019

Diploma - Data Analytics &SQL

University of California, Berkeley

Certification - IT Support Fundamentals

Google Certification

Bachelor of Science - Business Administration

University Of Lagos
Godwin Edet