Godwin Iklaki
Clinton,MD
Summary
To secure a challenging position in a reputable organization where I can leverage my expanding knowledge and skills. I aim to utilize my training in social work and case management to significantly contribute to the company's success. Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CBI Care Coordinator/ Case Manager
Better Morning Inc.
Washington, DC
06.2020 - 08.2024
- Provide community-based interventions for children and youth
- Teach and reinforce healthy coping skills in accordance with individualized treatment plans
- Effectively document all client engagements in a timely and credible manner, maintaining up-to-date records
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Educated clients on available resources and services within their communities.
- Provided crisis intervention services when needed.
- Participated in clinical reviews and audits as required by funding sources or regulatory agencies.
- Developed individualized service plans based on assessment findings.
- Scheduled appointments for clients with appropriate medical specialists.
- Supported clients during hospital admissions and discharges.
- Assessed safety risks associated with living environments or activities of daily living.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Community Support Worker
Contemporary Family Services Inc.
Washington, DC
04.2017 - 12.2019
- Assisted clients with substance abuse, mental health challenges, and other personal concerns
- Developed and optimized personalized treatment plans to support client progress
- Provided therapeutic support and coping strategies based on clients' individual needs
- Conducted regular client meetings to assess progress, make treatment recommendations, and document accurate case files
- Assisted clients in developing life skills and independent living abilities.
- Conducted home visits to assess client needs and provide guidance and resources.
- Participated in team meetings, providing input regarding client care plans.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Coordinated with other agencies to ensure comprehensive services were provided to clients.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Served as an advocate for clients in securing resources such as housing, employment.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Educated families about available resources within the community.
- Collaborated with other professionals such as physicians or therapists to coordinate care plans.
- Supported individuals with facility-based planned activities in home and community settings.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
Program Manager
Hope Found Inc.
Kensington, MD
01.2016 - 12.2018
- Assisted individuals with daily activities and life skills.
- Developed and implemented individualized treatment plans for residents.
- Provided supervision and guidance for residents during skills-building activities, and ensured adherence to treatment goals.
- Managed the program's day-to-day operations, ensuring compliance with applicable policies and regulations.
- Prepared reports on progress toward program goals for management review.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Developed and implemented program activities according to established goals and objectives.
- Conducted regular staff meetings to ensure program objectives were met.
- Provided guidance and support to direct reports in the implementation of program goals.
- Monitored service quality and ensured compliance with regulations.
- Researched best practices for residential services programs and implemented changes as needed.
- Coordinated training for staff on new initiatives or updates to existing processes.
- Analyzed data from program evaluations to identify areas of improvement.
- Prepared documents and presentations for external audiences regarding residential services programs.
- Facilitated communication between internal departments to ensure successful coordination of activities in support of program objectives.
- Ensured all personnel records were up-to-date according to applicable laws or regulations.
- Oversaw recruitment process for new positions within the organization's residential services department.
- Assessed client needs through interviews or surveys and developed plans accordingly.
- Resolved conflicts among team members by using effective problem-solving techniques.
- Interacted with residents' guardians on a continuous basis, keeping communication lines open and addressing concerns swiftly.
- Inspected building daily for hazards and safety issues, and had issues addressed immediately by maintenance personnel.
- Consulted with staff on the resolution of complex service issues.
- Recruited, interviewed, and hired volunteers and staff.
Education
Master of Social Work - Social Work
Walden University
Minneapolis, MN04-2025
Bachelor of Science - Sociology
Nasarawa State University
Nigeria10.2010
Skills
- Case Management
- Strong organizational and time-management skills
- Social Work and Behavioral Health
- Crisis intervention
- Crisis Management and Safety Plans
- Community Engagement
- Strong communication skills
- Client-Centered Care
- Computer Skills (Microsoft Office, Excel, word)
- Supervisory Experience (Group Home)
- Documentation and record-keeping
- Conflict Resolution
- Ability to work in high-stress environments
- Multidisciplinary team collaboration
- Training and mentoring
- Heartsaver CPR AED (CPR AED
- Multitasking
- Time management abilities
- Communication
- Reliability
- Strategic Planning
- Documentation proficiency
Certification
- Certified Medication Technician
- AED Certification
- CPR Certification
- Trained medication employee
Accomplishments
Member the National society of leadership and Success
Languages
English
Full Professional
References
References available upon request.
Timeline
CBI Care Coordinator/ Case Manager
Better Morning Inc.
06.2020 - 08.2024
Community Support Worker
Contemporary Family Services Inc.
04.2017 - 12.2019
Program Manager
Hope Found Inc.
01.2016 - 12.2018
Master of Social Work - Social Work
Walden University
Bachelor of Science - Sociology
Nasarawa State University
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