Successfully coordinates service programs to meet critical social needs. Offers direct support and orchestrates effective outreach to community members. Skilled at cultivating strong partnerships with local businesses to meet financial needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Volunteer
Customer Service Manager, Assembly Quality
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Introduced higher standards for customer service and increased efficiency by streamlining operations
Generated customer satisfaction surveys to analyze results into action plans
Resolved concerns with products or services to help with retention and drive sales
Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets
Completed special projects by using effective decision making, critical thinking and time management skills
Tutor
Ascension High School Eleme
Eleme, Rivers State, Nigeria
03.1983 - 06.1998
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Supported students with helpful study habits and exam strategies.
Tutored struggling, average and advanced students in English and Mathematics course materials.
Maintained tutoring records to adjust instruction and update parents on student progress
Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions
Identified learning needs and implemented fun and engaging learning activities to help students advance
Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
Coached and mentored less-experienced tutors to observe and measure outcomes
Developed student confidence through positive reinforcement strategies
Motivated students towards learning and studying to build self-confidence and reduce fear of failure
Leveraged technology to accelerate learning by providing students with easy-to-access information
Helped students prepare for tests and exams by providing guidance, motivation and encouragement
Used personalized learning plans to guide students to deeper understanding of course material and learning styles
Prepared lesson plans to meet goals identified in students' individualized study plans
Used flashcards and other techniques to test and improve memory through practiced information retrieval
Provided homework assistance using specific curriculum and materials
Built relationships and communicated with parents to provide best learning environment for children.
Education
MBA - Business Administration And Management
University of Mary
Bismarck North Dakota
04.2004
Bachelor of Science - Political Science And Education
University of Port Harcourt
Port Harcourt, Nigeria
01.1994
Skills
Clerical Support
Microsoft PowerPoint
Computer Skills
Adaptability and Dependability
MS Office
Teamwork and Collaboration
Material Handling
Data Entry
Verbal and Written Communication
Recordkeeping and Confidentiality
Attention to Detail
Educational Strategies
Certification
Google Data Analyst Professional Certificate Training - Nov. 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tutor
Ascension High School Eleme
03.1983 - 06.1998
Volunteer
Customer Service Manager, Assembly Quality
MBA - Business Administration And Management
University of Mary
Bachelor of Science - Political Science And Education
Support Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral CenterSupport Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral Center