Godwin Orisa
Appleton,WI
Summary
Dynamic IT Support Specialist with proven expertise in technical troubleshooting and customer support at PDQ Manufacturing. Streamlined repair processes and enhanced network security, leading to improved operational efficiency. Skilled in hardware diagnostics and project planning, consistently delivering solutions that exceed client expectations. Committed to furthering career development while maintaining a focus on operational integrity.
Overview
7
7
years of professional experience
Work History
IT Support Specialist-Contractor
PDQ Manufacturing
De Pere, WI
10.2023 - Current
- Managed inventory of IT equipment, including laptops and desktops.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.
- Used remote login tools to assist clients with technical and product questions.
- Conducted remote diagnostics to identify and solve technical problems.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
- Resolved client-reported incidents in a timely manner.
IT Independent Contractor
Field Nation LLC
Minneapolis, MN
11.2018 - Current
- Executed over 490 projects for more than 120 clients on Field Nation Marketplace app.
- Completed 180 jobs involving low voltage cabling.
- Conducted replacement and installation of office equipment for 180 jobs.
- Completed 250 networking and server jobs.
- Delivered 122 completed telecom projects.
- Completed 16 fiber cabling projects.
- Completed installation and servicing across 83 retail locations.
IT Independent Contractor
Work Market Inc.
New York, NY
10.2018 - Current
- Executed over 177 projects for more than 30 clients on the Work Market Marketplace app.
- Completed 30 jobs involving low-voltage cabling.
- Conducted the replacement and installation of office equipment for 20 jobs.
- Completed 50 networking and server jobs.
- Delivered 35 completed telecom projects.
- Completed five fiber cabling projects.
- Completed 37 installations and services across retail locations.
Education
Associate of Arts - Project Management: Professional Certificate
Google
05-2024
Some College (No Degree) - Certified Fiber Installer
The Fiber School
PennsylvaniaSkills
- Technical troubleshooting
- Hardware diagnostics
- Hardware and Peripherals
- Customer support needs assessment
- Service desk support
- Hardware upgrades
- Application installations
- LAN/WAN
- Computer maintenance
- Project development
- Milestone tracking
- Project framework engineering
- Project planning and development
References
References available upon request.
Timeline
IT Support Specialist-Contractor
PDQ Manufacturing
10.2023 - Current
IT Independent Contractor
Field Nation LLC
11.2018 - Current
IT Independent Contractor
Work Market Inc.
10.2018 - Current
Associate of Arts - Project Management: Professional Certificate
Google
Some College (No Degree) - Certified Fiber Installer
The Fiber School
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