GODWIN KOUHE
West Fargo,ND
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Fabricator
Marvin
Fargo, ND
08.2023 - Current
- Used hand tools to position, align and secure product components.
- I learned every floor position in less than 5 months on both fabrication department and the line department.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Maintained a safe work environment by adhering to safety policies and procedures.
Relationship Manager
Heartland Payment Systems
Fargo, ND
05.2023 - 08.2023
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- I reestablished 3 relationships with previous clients who had multi-plan services.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
Management Trainee
Wells Fargo Bank, N.A.
Fargo, ND
11.2021 - 05.2023
- Scheduled team members in busy office settings to facilitate appropriate coverage.
- Researched and responded to customer and vendor inquiries.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Maintained inventories through spot checks, complete physical inventory, reordering, and reorganizing.
- I conducted research and analysis of customer feedback to identify areas of improvement in operational processes resulting in 90% branch customer survey satisfaction.
Personal Banker
Wells Fargo Bank, N.A.
Fargo, ND
06.2020 - 05.2023
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- I facilitated my customer application process and helped customer qualify for in branch maximum loan amount which was $100,000, educated the customer as to what steps to take and more.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Cross-sold banking products such as credit cards, loans and investments.
- Followed operational standards, promoting security, risk management and compliance.
Multi-Positional
TARGET
Fargo, ND
06.2018 - 11.2021
- Food Ave, Cart attendant, Fulfillment, Self-checkout, Trainer…etc.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
Some College (No Degree) - Business Administration
MINNESOTA STATE UNIVERSITY of MOORHEAD
Moorhead, MNSkills
- Marketing and Sales
- Interpersonal Skills
- Rapport Building
- Account Verification and Reconciliation
- Client Acquisition and Retention
- Attention to Detail
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Complex Problem Solving
- Microsoft Office
- Training & Development
- Critical Thinking
- Computer hardware repair
- Loan Servicing
Certification
- Notary Public in The State of North Dakota, 2022-2026
Additional Information
- Business Advocate - Wells Fargo
- Mobile Specialist- Wells Fargo
Timeline
Fabricator
Marvin
08.2023 - Current
Relationship Manager
Heartland Payment Systems
05.2023 - 08.2023
Management Trainee
Wells Fargo Bank, N.A.
11.2021 - 05.2023
Personal Banker
Wells Fargo Bank, N.A.
06.2020 - 05.2023
Multi-Positional
TARGET
06.2018 - 11.2021
Some College (No Degree) - Business Administration
MINNESOTA STATE UNIVERSITY of MOORHEAD
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