Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Luis Torres

Luis Torres

Jamaica,NY

Summary

Proven leader in operational excellence, significantly enhanced efficiency by 48% at Related, leveraging expertise in complex problem analysis and employee development. Championed accuracy and streamlined processes at TD Bank, embodying a commitment to strategic planning and effective communication, driving both team and operational improvements.

Overview

12
12
years of professional experience

Work History

Operations Supervisor

Related
11.2021 - Current
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies by 48%
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members
  • Developed systems and procedures to improve operational quality and team efficiency
  • Uphold HR policies, onboarding and off boarding, Guidelines and SOP creation.

Operations Lead

Related
10.2019 - 11.2021
  • Maintained constant communication with management and staff to ensure proper operations of the organization
  • Developed and maintained quality assurance protocols
  • Ensured operational activities remained on time and within a defined budget
  • Partnered with cross-functional teams to improve proprietary tools and systems
  • Oversaw problem resolution to address barriers to operational efficiency
  • Maintained operational records, reported on key metrics, identified areas of opportunity, and developed strategies to improve them
  • Managed workflow across multiple departments while meeting tight deadlines without compromising quality standards.

Head Teller

TD Bank
02.2015 - 10.2019
  • Verified the amount of cash in the cash drawer against day's receipts, quickly identifying errors
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations
  • Performed account maintenance tasks such as address changes, check orders, stop payment requests and wire transfers
  • Cross-sold bank products and services to customers
  • Successfully trained and supervised teller staff on proper procedures for handling customer accounts, deposits, withdrawals, loan payments and other banking activities.

Education

HS Regents Diploma Business - Business & Accounting

Automotive High School
05.2011

Skills

  • Resource coordination
  • Complex problem analysis
  • Department oversight
  • Accuracy and Efficiency in Documentation
  • Slack
  • Zendesk
  • Galaxy POS
  • ENCORE
  • Humanity & UKG Pro
  • Excel
  • Word
  • Outlook efficiency
  • Compliance for audits
  • Manage custom workflows
  • Design and document plans
  • HR coordination
  • Computer efficiency
  • Excellent verbal, written and communication skills
  • Adept in multi-line phone calls and scheduling software
  • Operations Improvement
  • Employee Development
  • Product and Service Sales
  • Credit and Cash Transactions
  • Cash Drawer Management
  • Staffing Requirements
  • Resolving Conflicts
  • Strategic Planning

Accomplishments

Successfully completed the Sky High Leadership training program

Timeline

Operations Supervisor

Related
11.2021 - Current

Operations Lead

Related
10.2019 - 11.2021

Head Teller

TD Bank
02.2015 - 10.2019

HS Regents Diploma Business - Business & Accounting

Automotive High School

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Luis Torres