Summary

Overview

Work History

Education

Skills

Short Term Capability Building Programmes

National Identity Number

Personal Information

References

Professional Accreditations Certifications Memberships

Special Assignments And Projects

Certification

Accomplishments

References

Timeline

Goitseone Klinck

Gaborone

Summary

A dynamic Human Resources leader and Organization Development Manager with a proven track record in implementing strategic change initiatives. I have sound expertise in enhancing productivity through data-driven decision-making and effective human resources strategies. My strong ability to engage clients and coordinate projects always yields operational excellence and transformative outcomes across various organizational designs.

Overview

years of professional experience

Certification

Work History

Chief Management Analyst/Lead Consultant – Organization Development

Directorate of Public Service Management

02.2023 - Current

Contribute to organizational effectiveness by supporting the implementation of organizational design projects across assigned Government Ministries, Departments and Agencies (MDAs)
Lead and support change management initiatives related to organizational transformation, ensuring smooth transitions and minimizing disruption to performance
Conducted data-driven studies to inform the development and implementation of strategies that enhance organizational productivity and operational excellence
Conducts performance audits of HR policies, processes, and practices across MDAs to identify areas for improvement
Analyze human capital workloads to inform workforce planning strategies
Develop and review job profiles, ensuring clear articulation of roles, responsibilities, and performance expectations
Support the development and review of career paths, aligning these to individual development, and organizational performance goals
Provide comprehensive support to the Job Evaluation Committee chaired by the Permanent Secretary to the President (PSP), ensuring efficient operations and accurate reporting to enable informed decision making

Head of Business Unit – Organization Development

Ministry of Minerals & Energy

10.2016 - 01.2023

Led and managed the implementation of organizational design projects and change management plans, ensuring alignment with strategic objectives and driving successful transitions
Directed organizational design planning processes, incorporating performance metrics to enable effective evaluation of structures, processes, and human capital management strategies
Provided secretariat support to Executive and Technical Committees for transformation and restructuring projects, ensuring effective communication and coordination to facilitate timely decision-making and project progress
Managed organization and methods review projects, overseeing private consultants and guiding the implementation of recommendations
Conducted job profiling exercises, facilitated the development of job descriptions, and recommended job grading in alignment with government policy, ensuring a clear and consistent framework for performance expectations and compensation
Led manpower utilization audits to determine optimal staffing levels and inform workforce planning initiatives
Conducted HR management policy audits to ensure compliance with government frameworks and identify opportunities to improve HR processes
Developed and delivered training programs to business units on effective people management strategies, leveraging existing processes and systems to improve employee engagement
Prepared divisional budgets (finance, HR, assets), ensuring alignment with strategic priorities and resource allocation to support key initiatives and performance goals
Supervised and mentored subordinate employees, providing guidance and support to ensure alignment with divisional strategic goals and achievement of performance targets

Deputy Manager – Learning, Performance Management & Organization Development

Ministry of Minerals, Energy & Water

12.2014 - 09.2016

Led and managed the development, implementation, and review of annual training plans, ensuring alignment with organizational strategic objectives
Served as Secretariat to the Training Management Board, providing performance reports on key metrics, including human capital return on investment (ROI), training budget utilization, and training program uptake
Provided guidance on Training Policy implementation to optimize training effectiveness
Coordinated training and skills needs analyses to identify critical skill gaps and inform the development of targeted training programs
Analyzed training lesson learnt reports to assess training impact and identify areas for continuous improvement
Coordinated the implementation of onboarding and induction programs, ensuring new hires were quickly integrated and equipped to contribute to organizational performance
Led the development of in-house training programs, ensuring high quality and relevance to organizational needs and performance goals
Collaborated with training service providers, vendors, and regulatory authorities to ensure quality assurance in training programs

Assistant Manager – Talent Acquisition & Workforce Planning

Ministry of Minerals, Energy and Water

06.2011 - 11.2014

Led the implementation and management of the Recruitment and Workforce Planning strategy, ensuring alignment with organizational strategic objectives and workforce needs
Managed the full recruitment and selection lifecycle, implementing efficient processes to speedily attract talent
Provided secretariat support to the Recruitment and Promotions Boards, ensuring effective communication and process management to facilitate timely decision-making
Managed employee relations processes, ensuring timely resolution of grievances and disciplinary
Monitored the processing of terminal benefits, worker's compensation claims, and personnel allowances, ensuring timely and accurate disbursement to maintain employee satisfaction and compliance
Analyzed monthly payroll data and prepared reports to provide insights into human capital costs and trends, informing strategic human capital management decisions
Prepared performance reports on the HRM experience cycle, providing key metrics and insights to support data-driven decision-making and continuous improvement
Monitored and ensured the accurate and timely updating of the Human Resources Information System, maintaining data integrity and enabling accurate reporting and analysis for workforce management
Served as Lead Expert on Technical Committees coordinating Ministry restructuring and transformation projects, providing expertise on human capital implications and ensuring alignment with organizational strategic objectives
Prepared manpower and budgetary estimates for the unit, aligning resource allocation with strategic priorities and operational plans
Supervised and mentored subordinate staff, providing guidance and support to ensure timely and efficient task completion and achievement of performance targets

Chief Personnel Officer

Ministry of Minerals, Energy and Water Resources

04.2009 - 05.2011

Provided technical guidance on HR and training policies, procedures, and processes, ensuring consistent application
Managed HR transactions, including appointments, promotions, acting appointments, and probationary confirmations, ensuring timely and accurate processing
Resolved employee grievances, providing recommendations for remedial action
Investigated disciplinary cases and provided technical support to Disciplinary Committees, ensuring fair and consistent application of disciplinary procedures
Managed the rewards policy and associated processes, ensuring timely and accurate payment of salaries, allowances, and benefits
Analyzed and reconciled payroll data to ensure accuracy and identify trends in compensation and benefits to inform strategic human capital decisions
Managed employee attrition rates and analyzed monthly attrition trends
Prepared job advertisements and facilitated the recruitment process
Managed the application process, screening and selecting qualified candidates to ensure a strong talent pipeline for open positions
Provided secretariat support to the Recruitment and Selection Board, ensuring efficient operations
Monitored the HRMIS to ensure data accuracy and integrity, enabling reliable reporting and analysis for workforce management
Prepared manpower budget estimates and monitored personnel expenditures
Prepared unit performance reports, providing key metrics and insights to inform departmental performance reporting
Supervised and mentored subordinate staff, providing guidance and support to ensure timely and efficient task completion and achievement of performance targets

Human Resources & Administration Officer

North East District Council

Masunga

01.2005 - 03.2009

Provided guidance on HR policies, rules, and regulations, ensuring consistent application
Developed, implemented, and maintained an accurate leave management system
Advised departments on personnel management best practices, contributing to improved employee relations
Managed the processing of terminal benefits (gratuities and pensions), ensuring timely and accurate disbursement
Contributed to the development of manpower budgets for recurrent and capital projects
Resolved staff grievances, providing guidance on remedial measures
Provided secretariat support to Disciplinary Committees, ensuring efficient operations and accurate record-keeping
Supported key HR processes, including recruitment, training needs analysis, performance management, and HRIS updates
Managed payroll processing for industrial class employees, ensuring accurate and timely payments and resolving payroll queries
Reconciled monthly payroll reports to ensure accuracy and identify trends in compensation and benefits
Provided secretariat support to the District Housing Committee
Managed budget commitment ledgers and prepared quarterly expenditure reports

Education

Certificate in Vocational Education & Training -

Botswana Open University

11.2021

Master of Business Administration (MBA) -

Management College of Southern Africa (MANCOSA)

Republic of South Africa

09.2018

Certificate in Management Services -

Institute of Management Services

United Kingdom

07.2017

Bachelor of Arts in Social Sciences (BASS) -

University of Botswana

10.2004

Skills

Human Resources strategy development and implementation
Human Resources Monitoring and Compliance
Process Optimization
Risk Mitigation & Compliance Oversight
Strategic Change Implementation
Goal Setting and Monitoring
Project Coordination

Monitoring & Evaluation
Financial Acumen
Client Engagement Management
Creative Problem Solving
Analytical Data Proficiency
Experienced in Technology Utilization

Short Term Capability Building Programmes

Functional Analysis and Change Management.
Leadership Simulcast (Live to Lead)
Balanced Scorecard
Job Analysis, Descriptions, Evaluation, & Grading
BOS ISO Quality Management Systems (QMS 9001:2025) Lead Auditor/Auditor.
Emotional Intelligence.
Change Management.
Enterprise Risk Management.
Anti-Money Laundering, Counter Financing of Terrorism, and Proliferation Obligations
Corporate Transformation and Change Management.
Organizational Behavior.
Strategic Human Resources Management.
Talent management, leadership development, and succession planning.
Project Management

National Identity Number

595325204

Personal Information

Gender: Female
Nationality: Motswana

References

Mr. Johannes Tsimako, Former Deputy Permanent Secretary - Minerals (currently based at Ministry of Transport & Infrastructure), 72 108 786, jtsimako@gov.bw
Ms. Malebogo Moilwa, Human Resources Manager, Directorate of Corruption & Economic Crimes, 74 783 838, 73 841 270, mmoilwa@gov.bw
Ms. Tiny Mothibedi, Senior Assistant Director, Directorate of Public Service Management, 72 227 331, tkontle@gov.bw
Mr. Thuso Matshameko, Deputy Director, Department of Energy, 71 477 752, tmatshameko@gov.bw
Mr. Ofentse Ditsele, Director – Department of Mines, 72 613 564, oditsele@gov.bw

Professional Accreditations Certifications Memberships

Certified Organizational Development Professional (COPD) by World Academy of Research & Development (WARD), United Kingdom
Assessor: Accredited by Botswana Qualifications Authority (BQA)
Quality Management Systems (QMS) Auditor: Certified by Botswana Bureau of Standards (BOBS)
Lean Six Sigma - White Belt Certified: Trained by MF Treinamentos, Brazil
Fellow Human Resources Professional: Human Resources Professionals’ Society – Botswana
Chartered HR Professional (Organisation Development): SA Board of People Practices
Associate Member of the Institute of Management Services, United Kingdom
Global Member – Society for Human Resources Management (SHRM), United States of America

Special Assignments And Projects

2024, Botswana Public Service College (BPSC) & Botswana National Productivity Centre (BNPC) merger Project, Lead Government Human Resources Management and Organization Design Expert
2022, National Integrated Geoscience Information (NIGIS) and Mining Cadaster Systems (MCS) Launch, HRM, Change and Transformation Expert
2022, Botswana Power Corporation (BPC), power generation corporatization project, HR, Change and Transformation Expert
2021/2022, Manpower Utilization Audit Exercise, Coordinator
2019, Organization and Methods Study for Restructuring of the Ministry of Presidential Affairs and Public Administration/Office of the President, Project Team Member
2019, Committee of Enquiry to conduct a Governance audit at the Botswana Energy Regulatory Authority (Authority or BERA), Secretariat
2017, Establishment of the Botswana Energy Regulatory Authority, HR & Organizational Design Expert
2015 - 2017, Transformation of the Department of Geological Survey (DGS) to Botswana Geoscience Institute (BGI), Project Manager of the Human Resources Management Sub Committee
2015, Establishment of the Assessment/Development Centre for the Ministry, Lead
2014, Trans Kalahari Rail Corridor Project for Namibia/Botswana, HR & Organization Design Expert
2013, Benchmarking on Succession and Talent Programme, Lead
2010, Review and development of job families and career progression paths, Coordinator
2009-2014, Implementation of the Organization & Methods review recommendations of the Restructuring of the Ministry Of Minerals, Energy and Water Resources, Change Management Expert
2009 – 2012, The Water Sector Reforms Project, Secretariat

Certification

Certified Organizational Development Professional (COPD) by the World Academy of Research and Development (WARD), United Kingdom.

Assessor: Accredited by the Botswana Qualifications Authority (BQA).

Quality Management Systems (QMS) Auditor: Certified by the Botswana Bureau of Standards (BOBS).

Lean Six Sigma - White Belt Certified: Trained by MF Treinamentos, Brazil.

Fellow Human Resources Professional: Human Resources Professionals’ Society – Botswana.

Chartered HR Professional (Organizational Development): SA Board of People Practices.

Associate Member of the Institute of Management Services, United Kingdom.

Global Member – Society for Human Resource Management (SHRM), United States of America.

Associate Member – Institute of Management Services, United Kingdom.

Accomplishments

Year 2016/2017: Best Change Agent, Public Service Awards.

Year 2016/2017: Results-driven employee, Ministry Awards.

Year 2016/2017: Best Professional Team, Ministry Awards.

Year 2015/2016: Best Professional Team, Ministry Awards.

References

References available upon request.