Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glenda Ojeda

Portland

Summary

Dynamic team leader with a proven track record, excelling in problem-solving and team motivation. Successfully implemented process enhancements that streamlined workflows, boosting efficiency. Adept at overseeing daily operations while fostering collaboration and ensuring compliance with safety protocols, driving continuous improvement in team performance.

Overview

24
24
years of professional experience

Work History

Team Leader

Fleet Logix
02.2023 - Current
  • Coordinate and supervise the transportation of high-value assets, ensuring on-time and safe delivery.
  • Organize the team to meet scheduled routes and deadlines.
  • Oversaw daily operations, ensuring team adherence to safety protocols and operational procedures.
  • Monitor deliveries to guarantee compliance with safety and company procedures.
  • Troubleshoot and resolve issues during transportation, making quick and effective decisions to prevent delays.
  • Mentored team members, fostering a culture of collaboration and continuous improvement.
  • Implemented process enhancements, streamlining workflows and increasing overall efficiency.

Forklift Operator

TW Services
01.2019 - 01.2023
  • Loaded and unloaded cargo in the warehouse using forklifts safely and efficiently.
  • Managed and verified inventory to ensure accurate tracking of incoming and outgoing products.
  • Assisted in organizing warehouse distribution to optimize space and workflow.
  • Trained new staff on forklift operation, safety standards, and company procedures.
  • Conducted regular inspections of equipment to ensure optimal performance and safety compliance.

Branch Manager

FINCA Nicaragua
12.2016 - 11.2017
  • Managed and supervised daily branch operations, ensuring financial and service goals were met.
  • Approved loans for small businesses by assessing risks and ensuring responsible allocation of resources.
  • Oversaw recovery of overdue credit portfolio through effective collection strategies.
  • Provided personalized customer service, strengthening client relationships and building trust in the institution.
  • Led and trained branch staff, coordinating tasks to improve productivity and customer satisfaction.

Branch Manager

Banco Ficohsa (formerly Citibank)
08.2014 - 11.2016
  • Managed and supervised branch staff, ensuring achievement of sales and service targets.
  • Oversaw account management and maintenance, providing continuous client support and retention.
  • Developed strategies to expand the account portfolio and increase customer base, driving branch growth.
  • Delivered personalized financial solutions to meet customer needs and enhance satisfaction.
  • Ensured compliance with banking regulations and internal policies in all branch operations.

Senior Financial Advisor

ProCredit Bank
08.2006 - 07.2014
  • Managed the placement of corporate loans, assessing risks and ensuring favorable conditions for both clients and the bank.
  • Provided tailored financial advisory services to corporate clients, fostering long-term business relationships.
  • Conducted financial analysis and monitored credit portfolios to ensure compliance and profitability.
  • Supported portfolio growth by identifying opportunities and delivering customized financial solutions.
  • Delivered high-quality customer service, strengthening client trust and satisfaction.

Cashier / Banking Advisor

Bank of Finance (BDF)
11.2001 - 04.2006
  • Assisted customers at the teller line, processing financial transactions accurately and efficiently.
  • Provided basic banking advisory, guiding clients on suitable products and services.
  • Handled cash securely, ensuring compliance with internal controls and procedures.
  • Maintained high levels of customer service by addressing inquiries and delivering prompt assistance.

Education

Bachelor of Business Administration -

Popular University of Nicaragua
MNG, NIC
03-2008

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Work Planning and Prioritization
  • Analytical thinking
  • Overseeing daily activities
  • Quality improvement

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Team Leader

Fleet Logix
02.2023 - Current

Forklift Operator

TW Services
01.2019 - 01.2023

Branch Manager

FINCA Nicaragua
12.2016 - 11.2017

Branch Manager

Banco Ficohsa (formerly Citibank)
08.2014 - 11.2016

Senior Financial Advisor

ProCredit Bank
08.2006 - 07.2014

Cashier / Banking Advisor

Bank of Finance (BDF)
11.2001 - 04.2006

Bachelor of Business Administration -

Popular University of Nicaragua

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