GOKÉ ODUMOSU
Process Improvement Specialist
Phoenix,AZ
Summary
Six Sigma Black Belt with 5+ years of experience in analytical and technical industries. Diverse background across consultative roles including optimization, service delivery, and production. Proven track record of improving and managing processes successfully, building customer relationships, and generating solutions.
Overview
5
5
years of professional experience
Work History
Optimization Specialist
ServiceNow, Under Contract With Tranzeal
Remote
03.2021 - 04.2021
- Analyzed gaps in processes to provide insightful recommendations for technical solutions.
- Mapped and showcased approaches for optimization projects and initiatives of improvements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Service Delivery Analyst
American Express
Phoenix, AZ
03.2018 - 03.2021
- Monitored and documented daily standard service requests for future analysis as SME for Asset Management.
- Utilized process improvement methodologies to manage data quality of American Express’ IT Asset Database.
- Led the automation of manual updates and optimizing platform functionality.
- Customer-centric assistance with the technical support of infrastructure components: change, problem, workgroup, and incident management.
- Collaborated with cross-functional teams to support troubleshooting and minimize service interruptions.
Insurance Agent
Humana
Phoenix, AZ
06.2017 - 12.2017
- Licensed to educate and enroll potential customers in Medicare Part D plans.
- Evaluated customers’ needs and financial status for proposing protection plan that met their criteria.
- Achieved customer acquisition and revenue growth objectives.
Production Lead/Fraud Analyst/Consumer Outreach Analyst
Cognosante
Phoenix, AZ
01.2016 - 04.2017
- Led, trained, and organized the Outreach Department while assisting with call de-escalation and distribution.
- Analyzed statistical performance for the 2015 and 2016 tax years.
- Assessed fraud cases associated with 1095-A forms, specifically looking for discrepancies in data.
- Contacted consumers enrolled through the Health Insurance Marketplace and resolved issues regarding their coverage for the 2014 and 2015 tax years.
Education
Six Sigma Black Belt Certificate -
Arizona State University
Bachelor of Arts - Mathematics
Arizona State University
Skills
Six Sigma Black Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer
Phoenix Rotary 100 2020-Present
Project Cure 2019-Present
Welcome to America Project 2018-Present
HandsOn Greater Phoenix 2010-Present
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Optimization Specialist
ServiceNow, Under Contract With Tranzeal
03.2021 - 04.2021
Service Delivery Analyst
American Express
03.2018 - 03.2021
Insurance Agent
Humana
06.2017 - 12.2017
Production Lead/Fraud Analyst/Consumer Outreach Analyst
Cognosante
01.2016 - 04.2017
Six Sigma Black Belt Certificate -
Arizona State University
Bachelor of Arts - Mathematics
Arizona State University
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