Golam Arshad
Laurel,MD
Summary
Dynamic and results-oriented professional with a proven track record at The Telegraph Newspaper Overseas and Chevy Chase Bank. Excelled in team collaboration and deadline management, securing exclusive interviews through stellar relationship-building and enhancing customer loyalty with empathetic service. Skilled in safety protocols and adept at elevating service and information quality through meticulous research and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Correspondent
The Telegraph Newspaper Overseas
07.1996 - 04.2006
- Met deadlines to provide relevant information quickly to staff and general public.
- Established relationships with sources, leading to exclusive interviews and scoops.
- Managed numerous simultaneous assignments while maintaining a high level of organization and attention to detail.
- Enhanced news coverage quality through thorough research and factchecking.
Customer Service Representative
Chevy Chase Bank
01.1996 - 01.2002
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Skills
- Team collaboration
- Safety procedures
- Safety protocols
- Deadline management
Timeline
Correspondent
The Telegraph Newspaper Overseas
07.1996 - 04.2006
Customer Service Representative
Chevy Chase Bank
01.1996 - 01.2002
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