Shannon Barrett
Ruskin
Summary
Goal Driven, enthusiastic and customer-focused individual with 5+ years in the automotive industry with a passion for automotives and a desire to learn. Proven ability to manage inventory, process orders and provide exceptional customer support and contribute to a positive sales environment.
Overview
17
17
years of professional experience
Work History
Server/Hostess
Latham 76 Diner
11.2017 - 07.2025
- Greet and maintain relationships with regular customers. Greet new customers, discuss specials, take menu item orders and build immediate positive connections with guests. Upsell high-profit items to enhance sales numbers. Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Maintain order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Display enthusiasm and promote exceptional customer service increasing numerous referrals and requests. Collect payment for food and drinks served, balance cash receipts and maintain an accurate cash drawer.
Assistant Office Manager
G & A Auto, Inc.
02.2015 - 10.2017
- Recorded expenses and maintained accounting records.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers and repair shop based on need.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
Office/Service and Parts Manager
Top Notch Auto
02.2013 - 09.2016
- Purchased auto inventory from auctions and wholesalers. Conducted appraisals. Directed the reconditioning of trade-in vehicles for re-sales. Created innovative promotional marketing strategies. Designed and maintained company website. Developed strong customer relations necessary for easy and exceptional sales completion. Monitored and reported sales volume, financial and business transactions. Advised customers regarding payment options, loans and leasing banking terms. Initiated and saw through to completion the finance process pertaining to new car sales, including but not limited to loan applications and lease agreements.
- Ordered parts for customers, repair shops, and service departments
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Server/Assistant Bar Manager
Joe's Crab Shack
11.2012 - 03.2016
- Greeted customers warmly to provide exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Medical Assistant
Latham Medical Group
08.2012 - 03.2014
- Served as Back Office Medical Assistant for a multi-practice group, supporting family practice with a variety of specialists. Recorded patient histories and performed initial patient assessments for physicians upon arrival. Collected and recorded vital signs and results of in-office lab procedures as well as communicated additional lab results to patients. Prepared patients and assisted physicians with minor surgical procedures. Registered new patients and updated existing patient demographics by collecting detailed patient information including physical and financial information. Maintained and updated patient history and medical records. Optimized patient satisfaction, provider time and treatment room utilization by scheduling appointments in person and by telephone. Promoted office efficiency, coordinated charts, completed insurance forms and helped patients with diverse needs.
Intake Coordinator/PCT II
Samaritan Hospital Mental Health
09.2008 - 07.2012
- Received and coordinated all referrals to include notification of insurance providers for prior authorization and services covered. Prepared reports documenting the mental health assessment done upon admission and evaluated clients physical and mental condition based on review of client information. Assisted in the coordination of all mental health support services provided by the team and helped to coordinate counseling efforts with mental health professionals. Developed and distributed relevant and comprehensive written materials on Medicaid and mental health coverage and worked with physicians to develop and maintain patient care plans. Handled both inpatient and outpatient referrals and followed up with participants after program completion to track progress. Served as part of an on-call emergency response team for crisis intervention within both the inpatient and outpatient facility.
Education
Registered Medical Assistant -
Mildred Elley College
Albany, NY01.2010
Skills
- Customer relations
- Computer skills
- Inventory management
- Parts identification and cross-referencing
- Automotive parts knowledge
- Problem-solving and troubleshooting
- Time management and organization
- Cash handling and payment processing
Personal Information
References
References available upon request.
Timeline
Server/Hostess
Latham 76 Diner
11.2017 - 07.2025
Assistant Office Manager
G & A Auto, Inc.
02.2015 - 10.2017
Office/Service and Parts Manager
Top Notch Auto
02.2013 - 09.2016
Server/Assistant Bar Manager
Joe's Crab Shack
11.2012 - 03.2016
Medical Assistant
Latham Medical Group
08.2012 - 03.2014
Intake Coordinator/PCT II
Samaritan Hospital Mental Health
09.2008 - 07.2012
Registered Medical Assistant -
Mildred Elley College
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