ANDREA EBERSOLE
Ashburnham,MA
Summary
Detail-oriented Assistant Manager offers more than two-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Motivated [assistant manager] with two years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated deli associate with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Dependable deli team member completes all tasks efficiently. Trained in sanitation and cleaning procedures, inventory rotation and customer relations. Over two years in field.
Energetic Deli Clerk with two years of retail support and service experience. Dedicated to top-notch customer service and providing high-quality products to loyal customers. Knowledgeable of broad range of products, including kosher and vegan.
Proficient Deli Clerk brings remarkable knowledge of safe, healthy deli operations. Customer-focused approach to safe food assembly and delivery. CRM-centric approach to meeting customer demand
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Rindge, NH
01.2019 - 04.2021
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored progress by establishing plans, budgets and measuring results.
Deli Associate
Hannaford Supermarket
Rindge, NH
07.2021 - Current
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained work areas to reduce potential for illness or injury.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned utensils, dishes and glasses for customer use.
- Followed recipes and customer requests to prepare meals.
- Acquired new skills to support team and further accommodate customer needs.
- Documented and entered special orders for event catering and party trays.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
- Used mental math and available tools to total materials needed, costs and payments due.
- Completed orders according to customer preference.
- Sliced, served and packaged specialty meats, salads and cheeses.
- Cut meat efficiently by breaking product down into sub-primal and retail cuts.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Disposed of expired meats in accordance with food safety regulations.
- Used sizing guidelines to cut meat products and arrange pieces in trays.
- Followed emergency procedures in event of workplace accidents.
- Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
- Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.
- Trained employees on safety and protective clothing guidelines to minimize injuries.
- Maintained proper food temperatures for over multiple different products.
- Cleaned meat preparation counters and butcher knives to avoid cross contamination.
- Cut, trimmed and grinded meats to prepare for cooking form.
- Arranged cut meat and products in display case for customer viewing and selection.
- Weighed, labeled and priced variety of cuts of meat for on-demand selections.
- Cut, wrapped, weighed and labeled orders for customers.
- Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
- Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
- Prepared poultry for sale and consumption by cleaning, cutting and discarding inedible parts.
- Educated customers on meat choices and preparation methods to increase sales.
- Used skewers and twine to shape, lace and tie roasts.
Education
Athol High School
Athol, MASkills
- Register Operations
- Inventory Rotation
- Serving and Bussing
- Employee Training and Supervision
- Covid Symptom Screening
- Cleaning and Sanitizing
- Food Packaging and Labeling
- Packaging and Labeling
- Attention to Detail
- Special Orders and Dietary Restrictions
- Kitchen Safety Standards
- Customer Service
- Food and Beverage Service
- Daily Food Preparation
- Food Production Processes
- Collaboration and Teamwork
- Stocking and Replenishment
- Workstation Setup and Breakdown
- Adaptability and Flexibility
- Multitasking and Organization
- Handling Complaints
- Ingredient and Food Preparation
- Dependable and Cooperative
- Documentation and Recordkeeping
- Stocking and Replenishing
- PPE Compliance
- Time Management and Prioritization
- Managing Orders and Deliveries
- Teamwork and Collaboration
- Preparing Food Items
- Safe Food Handling
- Equipment Use
Timeline
Deli Associate
Hannaford Supermarket
07.2021 - Current
Assistant Store Manager
Dollar Tree
01.2019 - 04.2021
Athol High School