Golda Ghelman
Ft. Lauderdale,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Elite Single Market Luxury Manager
TheRealReal, INC.
08.2020 - Current
- Manage a portfolio of clientele that brought in over $25m in 2023 revenue
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Luxury Manager
TheRealReal, INC.
01.2017 - 07.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Talent & Development Lead
TheRealReal, INC.
03.2018 - 01.2020
- Fostered a culture of continuous learning within the development team by organizing regular training sessions and encouraging knowledge sharing among peers.
- Collaborated with product specialists to understand requirements and align business processes to product features and capabilities.
- Increased sales productivity by developing and implementing comprehensive enablement programs for the sales team.
- Enhanced collaboration between sales and marketing departments, leading to more effective go-to-market strategies.
Fashion Consultant; Designated Brand Specialist
Neiman Marcus Group
05.2014 - 01.2017
- Created a positive atmosphere to engage clientele that promoted retention and brand loyalty
- Created maximum exposure for the Prada Boutique and tracked metrics on a daily basis in order to stay on target with a forecasted plan of $1mil for FY ’17
- Analyzed sales reports with corporate buyers and reviewed merchandise feedback in order to promote growth of the product line and accurately project supply/demand.
- Elevated client satisfaction by providing personalized fashion consultations and recommendations.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
Selling Specialist
Neiman Marcus Group
05.2012 - 01.2017
- Engaged clientele and learned the balance between personal preference and professional opinion
- Alice + Olivia & Denim Specialist; generated end of month reports in order to effectively communicate bottom line P&L results to corporate buyers in order to receive products that were in line with our customer needs
- First fiscal year sales exceeded $750k, achieved these figures through continual expansion of product knowledge and communication with clients to create needs within their wardrobes that were not present before.
General Manager
Porcelana General Uno, C.A.
01.2009 - 02.2012
- Primary point-person with all international business contacts; established the screening, fielding and prioritizing system of inbound inquiries and communications
- Managed the retail sales team on day-to-day operations and assisted with hitting sales goals
- Largest wholesaler and distributor of Marble and Granite in South America
- Instrumental in creation of innovative marketing and sales strategies, significantly increasing the firm’s bottom line by 18%
- Acquired and implemented an inventory database that held all relevant information regarding materials on hand, such as location of origin, quality of material, color, quantity available and location of the warehouse in which it is being housed.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Derivative Specialist/Client Liason
SuperDerivatives
10.2006 - 12.2008
- Participated in a six-month training course at company headquarters located in Tel-Aviv, Israel; purpose of training was to learn the functions of the online derivative structuring platform as well as market derivatives in order to aid subscribers with any usage related inquiries or requests
- Selected to be the sole “LatAm” specialist, working in conjunction with six sales managers who covered the region; duties included monthly trips to Brazil and Mexico to ensure clients using the platform were satisfied with the product as well as training users on new features added to their dashboards
- On-site training produced higher customer satisfaction and increased revenue and productivity through higher retention rates of current subscribers and increased subscriptions for new users.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Education
Master’s of Business Administration in Management & Entrepreneurship - Organizational Leadership
Nova Southeastern University
Davie, FL06.2017
Bachelor of Arts in Journalism and Mass Communications -
New York University (NYU)
New York, NY05.2005
Skills
- Marketing
- Expense Tracking
- Strategic Planning
- Workforce Management
- Business Development
- Team Leadership
- Business Analysis and Reporting
- Performance Management
- Key Performance Indicators
- Expectation Setting
- Problem Solving
- Data Analysis
Languages
Spanish
Native or Bilingual
Quote
Do one thing every day that scares you.
Anonymous
Timeline
Elite Single Market Luxury Manager
TheRealReal, INC.
08.2020 - Current
Talent & Development Lead
TheRealReal, INC.
03.2018 - 01.2020
Luxury Manager
TheRealReal, INC.
01.2017 - 07.2020
Fashion Consultant; Designated Brand Specialist
Neiman Marcus Group
05.2014 - 01.2017
Selling Specialist
Neiman Marcus Group
05.2012 - 01.2017
General Manager
Porcelana General Uno, C.A.
01.2009 - 02.2012
Derivative Specialist/Client Liason
SuperDerivatives
10.2006 - 12.2008
Master’s of Business Administration in Management & Entrepreneurship - Organizational Leadership
Nova Southeastern University
Bachelor of Arts in Journalism and Mass Communications -
New York University (NYU)
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