Golda Kemuel
LinkedIn.com/in/goldakemuel
Summary
Reliable customer service professional with more than 7 years experience in production driven settings resulting in customer satisfaction and company growth. Strong background in sales, workflow optimization and retail. Proven leader and successful in mentoring new employees. Technical and Professional Skills, PC Repair Technician, Troubleshooting networks Install and update operating systems IOS/Android Windows/MacOS/Linux. Problem Solving,Team Collaboration, Critical Thinking, Data Management.
Overview
12
12
years of professional experience
Work History
Computer Repair Technician
Reconext
01.2023 - Current
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
Help Desk Technician
USPS
08.2022 - 01.2023
- Logging into computer printing placards for the mail routing
- Collaborated with other employees to complete large shipments and during high-volume mailing periods
- Troubleshoot some computer software and hardware problems when occurred.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
Mail Clerk
USPS
09.2016 - 08.2022
- Operated mail processing equipment and manually sorted mail
- Process payments and handle cash using a point of sale computer system.
- Processed and organized incoming mail for distribution to appropriate departments.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Set up automated mail-processing systems to maintain smooth sorting operations.
Help Desk Technician
Moov Africa
03.2012 - 08.2015
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor Of Arts - Linguistics
University of Lomé
Lome Togo09.2010
Google IT Support ComptiA A+ - Information Technology
Per Scholas
Dallas Texas 05.2023
Skills
- Problem-Solving Skills
- Training Junior Team Members
- Troubleshooting/ hardware and software
- Linux/ Mac OS/Windows OS
- Windows Server 2019
- Active Directory
- Help Desk Support
- Microsoft Windows and Office
- Hardware Repair
Languages
French
Native or Bilingual
Timeline
Computer Repair Technician
Reconext
01.2023 - Current
Help Desk Technician
USPS
08.2022 - 01.2023
Mail Clerk
USPS
09.2016 - 08.2022
Help Desk Technician
Moov Africa
03.2012 - 08.2015
Bachelor Of Arts - Linguistics
University of Lomé
Google IT Support ComptiA A+ - Information Technology
Per Scholas
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