Treanda Watts
Decatur,GA
Summary
Dedicated Customer Service Representative with strong skills in complaint resolution, technical support, and ticket management. Proven ability to enhance customer satisfaction and streamline service operations.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
CAR Financial Services
Lawrenceville, Georgia
03.2020 - 12.2025
- Delivered technical support utilizing diverse communication channels.
- Supported customers in addressing inquiries and resolving product-related issues.
- Managed complaints by applying excellent communication and analytical problem-solving skills.
- Supervised high-volume calls, guaranteeing consistent quality in service delivery.
- Resolved incoming customer inquiries concerning product and service details.
Help Desk Support Specialist
FedEx Office Support
Stockbridge, Georgia
05.2017 - 03.2020
- Managed ticketing system, prioritizing support requests based on urgency.
- Resolved customer complaints by diagnosing issues and implementing corrective measures.
- Answered customer inquiries through phone, email, and chat support.
- Assisted customers with password resets and account customization.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Collected, analyzed and reported on data for use in operational planning.
Call Operator
Warehouse Direct
Atlanta, GA
07.2008 - 12.2012
- Managed high-volume incoming calls to address customer inquiries and support needs.
- Assisted customers in placing orders and tracking shipments accurately.
- Coordinated with warehouse staff to ensure timely fulfillment and delivery of orders.
- Resolved customer complaints by providing prompt and effective solutions.
- Handled scheduling, rescheduling, and canceling of appointments for customers.
- Supported individuals with hearing difficulties by utilizing assistive services during calls.
- Monitored signal lights on switchboards to establish connections efficiently.
Education
High School Diploma -
Mcnair High School
Atlanta, GA05-2002
Skills
- Technical support and ticket management
- Complaint resolution
- Call center operations
- Product knowledge
- Customer relationship management
- Data analysis
- Problem solving
Timeline
Customer Service Representative
CAR Financial Services
03.2020 - 12.2025
Help Desk Support Specialist
FedEx Office Support
05.2017 - 03.2020
Call Operator
Warehouse Direct
07.2008 - 12.2012
High School Diploma -
Mcnair High School