Golden Foreman
Dallas
Summary
Dynamic professional with a proven track record at Tesla, Inc., excelling in operational management and staff training. Achieved significant improvements in customer satisfaction and team performance through strategic planning and proactive communication. Skilled in sales development and expense management, driving success in fast-paced environments while fostering strong team collaboration.
Overview
12
12
years of professional experience
Work History
On Boarding Regional Manager
Tesla, Inc.
09.2023 - Current
- Manage Southwest Region third party Body Shop to increase cycle time, CSI, and survey responses.
- Resolved issue with the parts department to make sure parts are delivered in a timely manner.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Set aggressive targets for third party Body Shops to drive company success and strengthen motivation.
- Oversee and manage the performance of Tesla-approved centers or providers within their region, including reviewing compliance with Tesla standards.
- Locate and on board high-quality providers (e.g., body shops for Collision Centers) to expand the network and meet growth demands.
Sales (Outbound)
Allstate Insurance Company
06.2018 - 01.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Drove Insurance sales through partnerships with financial advisors, Health Insurance caseworkers, and development of new clientele.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Contract Specialist
American Airlines
06.2013 - 04.2018
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
- Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
- Conducted quality reviews and monitored contract performance.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
Education
Bachelor of Science - Business Administration
Paul Quinn College
Dallas, TX05-2003
Skills
- Operational management
- Staff training and development
- Strategic planning
- Staff management
- Sales development
- Expense management
- Sales planning
- Sales expertise
Timeline
On Boarding Regional Manager
Tesla, Inc.
09.2023 - Current
Sales (Outbound)
Allstate Insurance Company
06.2018 - 01.2023
Contract Specialist
American Airlines
06.2013 - 04.2018
Bachelor of Science - Business Administration
Paul Quinn College
Similar Profiles
Emiliano RodriguezEmiliano Rodriguez
Material Handler at Tesla, Inc.Material Handler at Tesla, Inc.
Charmaine TolentinoCharmaine Tolentino
Lead Material Handler at Tesla, Inc.Lead Material Handler at Tesla, Inc.
Joseph ConversaJoseph Conversa
Production Associate at Tesla, Inc.Production Associate at Tesla, Inc.
Carlos AguilarCarlos Aguilar
Warehouse Worker at AmazonWarehouse Worker at Amazon
BRENDEN HARRISBRENDEN HARRIS
Moving Company at Einstein Moving CompanyMoving Company at Einstein Moving Company