Years of professional IT experience
AUDREY L. WHITE
Worcester,MA
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
25
25
Work History
Database Analyst/Application Developer
Commonwealth Of Massachusetts, EOHHS
03.2020 - Current
- Uses stored procedures, triggers, and views to provide structured data to MRC Coordinators, Administrators, and Quality Assurance engineers by combining thousands of rows of data from seven disparate data sources
- Analyzes legacy data software issues to remediate and prevent roadblocks affecting end-user productivity
- Enhances and develops functionality of in-house database applications to address inefficiencies in data use and improve reporting
- Streamlines processes to improve data management
- Drives adoption of solutions to adjust existing applications to address current remote work requirements.
- Provide positive customer support training experience for completed applications.
- Provide code maintenance and system upgrades to maximize performance.
- Design and develop forward-thinking systems that meet user needs and improve productivity.
- Modify existing database software to correct coding errors, upgrade interfaces and improve overall performance.
- Analyzes work to generate logic for new systems, procedures and tests.
- Translates technical concepts and information into terms parties could easily comprehend.
- Stores, retrieves and manipulates data for close analysis of the Community Living databases performance across a 24 month period.
IT Consultant & Trainer
Golden Rose Associates
01.2009 - Current
- Completed consulting engagements involving application analysis, content management system (CMS) backend development, and customization
- Created SQL queries and stored procedures for Oracle, SQL Server, MySQL, and Microsoft Access databases
- Facilitated training for groups and individuals utilizing both technical and non-technical tools
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Manager, Web Content Globalization & SEO Strategy
Nuance Communications, Inc
01.2010 - 01.2017
- Optimized SQL queries, stored procedures, and various databases
- Implemented knowledge of end-to-end systems development life cycles, including Agile development, QA, and unit testing
- Directed consultants and global internal teams
- Oversaw content globalization and corporate website maintenance by utilizing AEM, Oracle UCM, and conventional web development technologies such as traditional ASP, J2EE, SOAP, RESTful interfaces, jQuery, Twitter, responsive design, JavaScript, and HTML.
- Built AEM components using Java, CSS/ JavaScript, PHP, and a RESTful interface to integrate AEM with Salesforce
- Used Oracle UCM and Adobe AEM content management systems to analyze user engagement and increased website traffic based on SEO and Google Analytics
- Collaborated with marketing and design teams to develop and plan site content, layout and style.
Senior Customer Support Engineer
Mirror Image Internet
01.2006 - 01.2008
- Explained complex technology-related issues in understandable terms to customers.
- Completed QA analysis through the entire product life cycle
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Collaborated with network operations, product engineering, and sales
- Guided, trained, and aided tier-one customer support engineers
- Explained complex technology-related issues in understandable terms to customers.
Software Developer
College of the Holy Cross
01.2000 - 01.2006
- Developed, maintained, and administered Holy Cross web-based applications
- Spearheaded a project to establish an online faculty web application
- Developed the Career Advisor Network (CAN) application
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Translated verbal customer requirements into written use cases and testable development stories.
Education
Master of Music - Viola and Conducting
University of Massachusetts - Lowell
Bachelor of Music - Viola Performance
The New England Conservatory of Music
Boston, MASkills
- SQL/T-SQL, Stored Procedures, Queries, Views
- VBA, NET
- Database Administration
- Verbal and Written Communication
- Customer Support and End-User Training
- Specification Development
- SOAP and Restful Web Services
- HTML and XML
- Debug Software
- Performance Analytics
- User Needs Assessment
- Debugging and Troubleshooting
Timeline
Database Analyst/Application Developer
Commonwealth Of Massachusetts, EOHHS
03.2020 - Current
Manager, Web Content Globalization & SEO Strategy
Nuance Communications, Inc
01.2010 - 01.2017
IT Consultant & Trainer
Golden Rose Associates
01.2009 - Current
Senior Customer Support Engineer
Mirror Image Internet
01.2006 - 01.2008
Software Developer
College of the Holy Cross
01.2000 - 01.2006
Master of Music - Viola and Conducting
University of Massachusetts - Lowell
Bachelor of Music - Viola Performance
The New England Conservatory of Music
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